Business ProfileforWestern Heating & Air Conditioning

On Saturday, April 8, I had my yearly tuneup with Western Heating and Air (I pay a monthly fee for this service). I have a 4 year old ** unit. Western had been tuning up my system every year since I got it, and there was never an issue. I had actually used the ** the week before and it was working just fine. ***** arrived, changed my filter, washed the unit and told me everything looked great. The next day was warm so I turned on the **. There was no cold air coming out at all and a very weak air flow. This had never happened before. It go hotter and hotter in the house and there was nothing I could do. I called Western and they said they would send someone out Monday. On Monday afternoon, I left work at 3 to meet *****, a tech sent by Western. I explained what happened and told him that prior to **** coming, I didn't have any problems with the **. He said that "it's a York, so you're bound to have problems". I was very insulted by his comment. He also complained that "this is the 6th house I've had to come to to fix what **** messed up". Then he tells me that I probably have a leak and it will cost 700 just to test it, and "into the thousands" to repair the unit. I was in tears by this point. He also added, "if **** had done his job, I would be home right now instead of here". Then he left. I called T&T Heating ****** installed the unit 4 years ago) for help. He came out on Wednesday, April 12th, and told me that whoever tuned up the unit leaked out all the refrigerant and he could prove it. I paid him ****** for his time and he fixed the **. There was no leak!!! I then called Western to cancel my membership and they told me that I owe them ****** for payment for the remainder of 2023. I told them what happened and she said that I still owe the money. It seems to me that Western owes me ****** as they caused the problem and it has been verified by *********************** of T&T Heating and Cooling. I want this bill removed.