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Find a Location

Clarity Credit Union has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Clarity Credit Union

      1822 N Midland Blvd Nampa, ID 83651-1747

      BBB Accredited Business
    • Clarity Credit Union

      PO Box 500 Nampa, ID 83653-0500

      BBB Accredited Business
    • Clarity Credit Union

      3 W Main St Middleton, ID 83644-5815

      BBB Accredited Business
    • Clarity Credit Union

      805 Cleveland Blvd Caldwell, ID 83605-4150

      BBB Accredited Business
    • Clarity Credit Union

      1115 Albany St # 132 Caldwell, ID 83605-3522

      BBB Accredited Business

    Business ProfileforClarity Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 3/1/2006

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Credit Union

    Business Details

    This is a multi-location business.

    Find a Location

    Clarity Credit Union has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Clarity Credit Union

        1822 N Midland Blvd Nampa, ID 83651-1747

        BBB Accredited Business
      • Clarity Credit Union

        PO Box 500 Nampa, ID 83653-0500

        BBB Accredited Business
      • Clarity Credit Union

        3 W Main St Middleton, ID 83644-5815

        BBB Accredited Business
      • Clarity Credit Union

        805 Cleveland Blvd Caldwell, ID 83605-4150

        BBB Accredited Business
      • Clarity Credit Union

        1115 Albany St # 132 Caldwell, ID 83605-3522

        BBB Accredited Business
      Location of This Business
      1822 N Midland Blvd, Nampa, ID 83651-1747
      BBB File Opened:
      7/8/2003
      Years in Business:
      9
      Business Started:
      8/8/2014
      Business Started Locally:
      8/8/2014
      Accredited Since:
      3/1/2006
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Non-profit Organization
      Alternate Business Name
      • IDADIV Credit Union
      Business Management
      • Ms. Wendy Edwards, Vice President
      • Ms. Deb Ferguson
      Contact Information

      Principal

      • Ms. Wendy Edwards, Vice President

      Customer Contact

      • Ms. Wendy Edwards, Vice President
      Additional Contact Information

      Fax Numbers

      • (208) 466-0049
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mario E

      1 star

      10/21/2021

      I called Clarity Credit Union on behalf of a client who needed the data from past transactions for accounting purposes. After spending more than an hour an a half on the phone with an incompetent customer service representative, I was finally transferred to a woman who identified herself as the *** of the credit union. After repeatedly explaining what data we were requesting, it was clear she did not understand our request. When I asked to speak to someone above her she said she then claimed she was the **** This seemed to have offended her, and she locked the account after disconnecting the call, my client now has no access to the account. There is nothing ************* about this credit union. As a direct response to my and my client's treatment, I will be discouraging all new clients from opening accounts with CCU, and encourage ALL existing clients to move over to Idaho Central Credit Union.

      Clarity Credit Union Response

      11/24/2021

      Hi Mario,We would like to apologize for your negative customer service experience with our *********************************************. We uphold customer service as one of the most significant services we can provide and want you to know that we take this very seriously. We are very much dedicated to addressing your needs and providing the best solution available to resolving your issue. If you would like to give us another call, we can have you speak directly with our CEO to determine how we can assist you with your request. The direct line for *************************, our CEO, is ************. Again, we do apologize for any inconvenience we may have caused you and hope you allow us the opportunity to rectify this issue. Thank you.

      Local BBB

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