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The Snake River Region

BBB Accredited Business since

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This company provides residential and commercial custom stamped concrete services.  The company also provides concrete services for driveways, steps, patios, pool decks, fire pits, concrete foundations, additions, retaining walls, basements, sidewalks, concrete countertops and interior concrete floors.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that A-1 Quality Concrete Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for A-1 Quality Concrete Co. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on A-1 Quality Concrete Co.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: August 17, 2000 Business started: 01/01/1997 in ID Business incorporated: 03/31/2004 in ID
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
Phone Number: (208) 334-3233

Type of Entity


Business Management
Mr. Mike Bratcher, Owner
Contact Information
Principal: Mr. Mike Bratcher, Owner
Business Category


Method(s) of Payment
Checks, Visa and Mastercard
Service Area
Boise, Idaho and the surrounding area.

Customer Review Rating plus BBB Rating Summary

A-1 Quality Concrete Co. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1350 S. Five Mile Rd. #190656

    Boise, ID 83719


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Types of Complaints Handled by BBB

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Complaint Detail(s)

6/12/2013 Problems with Product/Service
3/18/2013 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: A-1 Quality Concrete was contracted to replace driveway cement at our home. The work came with a one(1) year warranty/guarantee against cracking. After only two months cracking began to appear and they are refusing to stand behind their warranty/guarantee. It was also very difficult to reach them and get their action for addressing the problem.

Desired Settlement: We would like the cracked area replaced as required.

Business Response: We were contacted & signed a contract with ******* ******. We did work  on her  home, and she also oversaw the work done at the *******.
We sawcut and removed the portion at the base of the driveway on the ******* property that had unintended expansion cracks in the relative same area, and replaced it per industry standard.

We cannot and do not warranty against concrete cracking. The fact is, concrete is going to crack. The American Concrete Institute #224 provides a guide for crack widths and a table for allowable crack widths.  A1 Quality Concrete’s standard contract states in exclusions that there is not a 100% guarantee for unplaced expansion.

To shed some light on why this particular unwanted expansion is taking place we are providing a photo taken on Feb 27th, 2013. This north facing side is the only place still covered by snow, and the ground is frozen. There are 2 water downspouts that collect & drains a large portion of the roof’s water, down to this area by the street. From November to March this season, there has been extremely cold days, all the way down to subzero temperatures (0 degrees and below).  This moisture, and the combination of the ground freezing solid, up to 14” in depth, is the likely contributor to the heaving and cracking of the concrete in this area . Notice in the provided pictures, the cracking is only on this side, where there is large moisture content. No cracking is present on the other side.

In light of the circumstances, and most of all, our concern for our valued customers, we propose the following suggestions:

  1. Provide a french drain to collect and dissipate the roof runoff water down to the proper free drawings dissaptions levels.
  2. Install an internal electric  snow and ice melt matt system that only comes on at a cold set temperature, to keep concrete clear of snow.
A1 Quality Concrete installs both of these systems.
As for the small piece in question, we propose to provide demolition and replacement labor, if the ******* will provide the cost of the concrete. If this is an acceptable offer, we look forward to hearing from the BBB as an affirmative from the******** and we will put you on the job board for scheduling immediately.


Michael Bratcher
A1 Quality Concrete Co.
******************************** ************

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have emailed the business to clarify the particulars of their offer and cost to me for them repairing the cracked concrete area.  I find that this resolution is satisfactory to me and will arrange a date for them to perform the repairs.  Regards,

******* *****




BBB's Final Determination: Consumer accepted resolution offered by the business.