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The Snake River Region

BBB Accredited Business since

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Description

This company provides the sale of used automobiles.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sunset Motors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Sunset Motors include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Sunset Motors
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

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BBB file opened: February 13, 1996 Business started: 01/01/1963 in ID Business incorporated: 03/30/1976 in ID
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Motor Vehicles
ID

Type of Entity

Corporation

Business Management
Mr. Herb Huskinson, Owner
Contact Information
Principal: Mr. Herb Huskinson, Owner
Business Category

AUTO DEALERS-USED CARS


Customer Review Rating plus BBB Rating Summary

Sunset Motors has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 2324 Fairview Ave.

    Boise, ID 83702 (208) 344-8735

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

7/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchased car on 6-21-13 signed contract including a power train and maintenance warranty The loan was through ***** ***** 5.9% and 232 a mo. Put a trade and cash down which was excepted. Recieved call on June 28 2013 stating wells would not do business with that warranty company. Nothing was offered to resolve except for me to pay 100 down and 44 additional per month I said I can't afford that and please look for another option but my de was contingent with having the warr . No call back from him do I placed a call Tuesday July 2,2013 He said still you pay difference or don't have it He has not done anything to resolve this . When I asked for a comp warr he gave and option if one without maint , a and 100 deductible which is not comparable

Desired Settlement: I would like them to pay for the 100 down and half the 899 the original warr costs so that my car payments will remain 232 a month inducing warranty

Business Response: At this point, what we (Sunset motors) are willing to do is one of the 3 following options.
 
#1.  Provide the Alpha Warranty 3year or,36,000 mile powertrain plus coverage with 0 dollar deductible financed through ***** ***** dealer services at the original rate and term of 48 months at 5.99% interest for a monthly payment of $232.07, which is exactly the same term, rate and payment from the original contract.  This will be below our cost, to match her previous payment.  (Retail value of $1560.00)
 
#2.  Sunset Will pay the $100.00 down for the GSAN maintenance contract, and ******* can do the 0 interest finance with GSAN for an additional monthly payment outside of the Wells contract on the vehicle of $44.38 (the wells payment would go down to $210.96, without the warranty being finance through ***** *****).
 
#3.    Bring the 08 jeep back and she can take possession her 01 jeep back, which now has a new windshield and has been detailed, at no cost to her.  We will just "Unwind" the entire deal and she can go purchase a vehicle at a different dealer.
At this point, this is what we prefer, becasue we feel that no matter what we do, she will not speak favorably about Sunset Motors, or me (Chuck Scott).
I mentioned this option to ******* once the contract was sent back from ***** *****, to the best of my knowledge, she never responded to this option.
 
Thank you for your time and assistance in this.
 

Sunset Motors "In the same location Since 1963" 
2324 Fairview Ave Downtown Beautiful Boise Idaho 
208-344-8735 Store Phone 
208-342-4571 Store Fax 
M-F 9a-7p Sat 9a-5a 
Thanks again for the opportunity to work with you as one of our Valued customers.

BBB's Final Determination: Consumer accepted resolution offered by the business.

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