BBB Accredited Business since
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This company is a used automobile dealership.
A BBB Accredited Business since
BBB has determined that Combs Car Corral meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Combs Car Corral include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Motor Vehicles
Business ManagementMr. Dennis Combs, President Ms. Kyla Westerberg, General Manager
AUTO DEALERS-USED CARS
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: In 2009 I had bought a vehicle from Combs Car Corral I had possession of the vehicle for 5 days then I had to return it due to reduced hours at work. When I took the vehicle back they had kept my down payment of 1500 and said because they had already paid commission to the salesman. I let this go even though I thought so I returned the vehicle in better condition then was received and now they will sell it again and pay commission a second time? Now some years later I was looking through my credit report and it was reported that it was volunteer repossessed which looks bad on my credit and also is not accurate to what happened at all. I'm just concerned that this is happening to others besides me and I don't think it was quite fair they kept the down payment. Also how they reported it in my creditThank you for your time,******* *******
Desired Settlement: My 1500 dollars back or at least an apology and that they will work on there system to better report these situations to the credit agencies
*** ******* *******
What I have offered to **. ******** s to have the negative credit report from his voluntary repossession removed from his credit (it’s just that he will have to first contact the credit bureau and file a dispute). As to *** ********* question about sales tax and commission being paid multiple times, I am unsure what he is referring to. He will need to be more specific. Sales tax and commission are paid once per sale of the vehicle. So, for the deal in question, sales tax would have been paid once. Regardless of the amount of sales tax or commission,*** ******* would not have had his down payment refunded to him. He purchased a vehicle and signed a legally binding contract. Now, had *** ******* chosen, back in 2009, to take us up on our offer of trading into a lesser expensive vehicle, he would not have had to pay sales tax again (trading into a cheaper vehicle, by law, negates sales tax). However, *** ******* elected to refuse that offer. The second offer that was made was simply Combs Car Corral’s way of trying to extend a helping hand to a customer by offering him a discount on another purchase at some point within 12 months of his initial purchase…a way of “refunding,” if you will, some of his initial down payment. None of these things were required by law. They were merely offered because we are a reputable dealership and always try to keep our customers happy. *** ******* refused both offers.
In regards to his desired resolution of a refund, the answer to that is an emphatic no! Not only has it been 4 years, but again* *** ******* signed a legally binding contract. I apologize for any inconvenience that *** ******* may have experienced, but I feel that my offer of allowing the negative report to be removed (by way of him filing a dispute with the credit bureau and Combs Car Corral, in return, not fighting it) from his credit is more than fair.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a car from combs car corral, given there guarantee that all mechanical issues on the car prior to purchase had been taken care of and that the mechanic did a full inspection I purchased the car and yes signed the as is contract, not even 24 hours later while the car was being driven on the freeway the clutch went out causing my wife to almost crash, in turn called combs strait away to get it fixed and they turned around and told me it was hose then after having the car in the shop for a week they turned around and told me it would cost an additional 500.00 to repair the clutch plus labor fee's, i hadn't even had the car 24 hours, this is outrageous and unfair.
Desired Settlement: I would have just liked them to have placed me into a different car.
In response to the made by ****** ******** regarding a 1997 Nissan Maxima purchased 9/10/12, Combs Car Corral, unfortunately, is to meet the desired settlement.
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.
|11/29/2011||Problems with Product/Service|