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BBB Accredited Business since

Combs Car Corral

Phone: (208) 376-1070 9640 Fairview Ave., Boise, ID 83704

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Description

This company is a used automobile dealership.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Combs Car Corral meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Combs Car Corral include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Combs Car Corral
See Trends in Complaints on Combs Car Corral

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Combs Car Corral
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

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Additional Information

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BBB file opened: January 04, 1999 Business started: 01/01/1996 in 0 Business started locally: 01/01/1996
Business Management
Mr. Dennis Combs, President Ms. Kyla Westerberg, General Manager
Contact Information
Principal: Mr. Dennis Combs, President
Customer Contact: Ms. Kyla Westerberg, General Manager
Business Category

AUTO DEALERS-USED CARS


Additional Locations

  • 9640 Fairview Ave.

    Boise, ID 83704 (208) 376-1070

  • 1
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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

10/15/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a car from combs car corral, given there guarantee that all mechanical issues on the car prior to purchase had been taken care of and that the mechanic did a full inspection I purchased the car and yes signed the as is contract, not even 24 hours later while the car was being driven on the freeway the clutch went out causing my wife to almost crash, in turn called combs strait away to get it fixed and they turned around and told me it was hose then after having the car in the shop for a week they turned around and told me it would cost an additional 500.00 to repair the clutch plus labor fee's, i hadn't even had the car 24 hours, this is outrageous and unfair.

Desired Settlement: I would have just liked them to have placed me into a different car.

Business Response: In response to the made by ****** ******** regarding a 1997 Nissan Maxima purchased 9/10/12, Combs Car Corral, unfortunately, is to meet the desired settlement.
*** ******** purchased a used vehicle for a very low price with very high miles, No guarantees were made about the running condition of the vehicle, or any of its mechanical components. We do our absolute best to ensure that the vehicles we sell are of good quality. The hard fact is that we cannot predict the future mechanical condition of a vehicle. Furthermore, this is the first complaint I’ve heard from this customer. It would seem that she could have first mentioned a problem to one of my employees rather than going straight to the BBB. Regardless, *** ********* vehicle was towed for free to our Boise shop, she was given a free loaner vehicle to drive while hers was being repaired, as well as she received interest free financing on the repair bill.
 
In summation, I would like to say that I am very apologetic that *** ******** had a problem with her vehicle so soon after purchase.  However, as a three time consumer, *** ******** should know that Combs Car Corral is not in the business to take advantage of our customers, and that their satisfaction is our top priority. Unfortunately, as previously mentioned, we are unable to meet the desired resolution. If *** ******** would like to discuss the matter further, she may call our Nampa location at any time and request to speak with *****, the Administrative Manager.
 
Kyla Westerberg General Manager

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.
11/29/2011 Problems with Product/Service
8/29/2011 Advertising/Sales Issues
1/6/2011 Advertising/Sales Issues
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