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In The Snake River Region

BBB Accredited Business since

Automatic Car Credit

Phone: (208) 522-9911 Fax: (208) 522-6011 2085 N. Woodruff Ave., Idaho Falls, ID 83401

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Description

This company provides the sale of new and used vehicles.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Automatic Car Credit meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Automatic Car Credit include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Automatic Car Credit
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 17, 1993 Business started: 01/01/1970 Business started locally: 01/01/1970 Business incorporated: 01/30/2007 in ID
Type of Entity

Corporation

Business Management
Mr. Norm Taylor, Owner Mike Case, Former Owner of Cases Used Cars
Contact Information
Principal: Mr. Norm Taylor, Owner
Business Category

AUTO DEALERS-USED CARS

Alternate Business Names
N &L Enterprises, Inc.

Additional Locations

  • 2085 N. Woodruff Ave.

    Idaho Falls, ID 83401 (208) 522-9911

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

1/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a *** from ACC and was told it was inspected at auction. I was told I would have a copy of the inspection soon but that it wasn't available at the time of purchase. I only purchased this car because of this alleged inspection. This was in September and, as of today, I have been given no inspection. Right after I got the car, it stopped running and ACC had it in their shop for about a month. Whenever I asked if I could just trade the car for something else, they insisted it was an easy fix. I finally got it back and it was immediately taken to the *** dealership because it stopped running again. I have paid $3500 for repairs, plus I'll need another $1500 to finally fix it. I'm also paying $375 a month on the car payment and I had to pay $300 to have an axle boot fixed that ACC PUT IN WRITING that they would pay to have fixed. The *** dealership told me with the various problems (including a very leaky transmission AFTER ACC had supposedly fixed it), that there is no way this car would have ever passed inspection (and based on me never getting a copy of an inspection, I'm inclined to believe them). Additionally, ACC says I declined their warranty. That is untrue. I was never offered a warranty. I asked for and wanted a warranty to avoid this exact situation and none was offered. So I didn't decline it - I just had no other option. I cannot afford to keep pouring money into this car and if ACC had been honest with me before I bought it, I wouldn't be in this situation. I know if I give it back to them, I'll have a repo on my credit and then not only will I still have to pay whatever difference is left if they even can resell it, but that I won't be able to go get another car so I can get to work. I'm a single mom. I depend on having a car I can trust. But I can't pour every cent I have into a car that they know wasn't something they should have sold to me in the first place.

Desired Settlement: I would like them to help me. I need to either have this car completely fixed without having to sink another penny into it (and in a timely fashion ... it hasn't worked for 3 out of the 4 months I've had it), have them let me trade it for something else they have or let me give it back to them and not in a way that would completely destroy my credit. I'm a good person with good credit and I don't deserve any of this.

Business Response: I was unaware that this customer was having further problems with her vehicle. I have been in contact with her, and we are in the process of resolving the issue.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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