BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Rob Green Nissan Hyundai meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Rob Green Nissan Hyundai include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Dan Beard, General Manager Mr. Ricky Franks, Customer Relations Manager
AUTO DEALERS-NEW CARS
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I took my vehicle into Rob Green Nissan in Twin Falls, ID back in May for regularly scheduled maintenance. When I went back to pick my vehicle up, I was informed that the mechanic noticed that my Rear Main Seal was cracked. It was not leaking at this point, but I was informed if I did not get it fixed the crack could spread and a leak could develop, which could be significant. Taking this into consideration, I did research online and decided to go ahead with the preventative repair in the hopes of solving the problem once and for all. About a week after getting my vehicle back from the shop, I noticed that a drop or two of oil was beginning to appear beneath my vehicle when I parked. I immediately didn't think anything of it until a few days later when I was driving and heard some grinding noise coming from the engine. I parked the vehicle, checked the oil, and noticed that the oil didn't even register on the dipstick and that a large puddle of oil had developed beneath the car. I immediately picked up some oil and filled my car up and took it into a local mechanic in Elko, NV to see what was the problem. He informed me that my rear main seal was leaking oil significantly and that it need to be immediately repaired before the vehicle was drivable again.I informed the dealership in Twin Falls of this and they informed me that unless I could bring the vehicle to Twin Falls (I live in Elko) to get looked at they would not cover or repair. I could not do this since Elko is over 150 miles from Twin and the car couldn't be driven 5 minutes before it lost all the oil. So I contacted Nissan Customer Service to get this problem solved, but once again the problem of getting the vehicle to the dealership arose they wouldn't resolve my case.I eventually had to get the car repaired in Elko, NV so I would have a vehicle to drive to work and my local mechanic informed me that the seal looked to be installed by an amateur. So the part was not faulty, but the service was.
Desired Settlement: I have repeatedly tried to work something out with the dealership, but was able to get nowhere in the process. I would like a full refund for the service that was performed on my vehicle due to the wear and tear it caused on my vehicle and for the hassle I had to go through to get the vehicle properly fixed.
Our service manager *** ******* has spoke with ******** ****, we have agreed to refund the customer. The customer is happy with the outcome according to *** ( service Manager ).Thank's Jeff Malmstrom.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|5/17/2011||Problems with Product/Service|