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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Larry Miller Subaru meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Larry Miller Subaru include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Motor Vehicles
Business ManagementMr. Chad Bravender, General Manager Mr. Eric Arnault, Manager of LM Mitsubishi
AUTO DEALERS-NEW CARS
9380 W. Fairview Ave.
Boise, ID 83704 (208) 947-6300 Directions
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Additional Phone Numbers
- (208) 947-6300(Phone)
- (208) 947-6444 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: On September 28th, 2012, I met with Sales person **** ****** of Larry Miller Subaru. We wrote up a contract where upon it was agreed that I would receive a new 2013 Subaru Impreza for $18,500. I provided the Subaru dealership with a $500 down payment on Sept 27th 2012. On Dec 3 2012 I received a call from **** ****** indicating my vehicle was in, however it would cost 22,660. He indicated that the vehicle came with leather seats and a special mirror package. He also indicated that I would receive a $150 gift certificate to **** *** if I purchased this vehicle before the end of the year. On December 19th I again spoke with **** stating my displeasure with the additional amounts of money, indicating I did not request leather seats or the mirror package per our initial agreement. ** ******** was place on the line. He indicated he was the manager of Larry Miller Subaru. I told him I was unhappy with the price of the vehicle and that I needed to pick up the vehicle prior to the end of the year for tax purposes. We bartered back and forth and we agreed that I would purchase the vehicle for 21,021.08, which included the leather seats and mirror package. On December 28th I tendered a check to Subaru for that amount. At that time **** ****** indicated to me that I would not be eligible for the $150.00 gift certificate. He also stated that my car did not have the special mirror package. On January 5th I received a call from ** ********. I stated I was displeased with the transaction and believed that I was a victim of a bait and switch. He assured me that this was not the case and that he wanted to make me a satisfied customer. He stated that he would take care of the matter, and that he would make certain I received the mirror package as well as the gift certificate. I waited and did not receive a return call from ** ********. On Jan 18 and 19th I left messages with ** ******** to please call me. He refuses to return my calls. Furthermore I have paid for a tow package which has not been installed.
Desired Settlement: I have documentation for all of the events that have transpired. I drove the car home and parked it, it has not been moved. I told ** ******** I want my old vehicle back, I will return the new vehicle, and a refund in the amount of 21,028.08. I also want this letter to be available to all prospective car buyers at Larry Miller Subaru.
A call was placed to *** ******** to ensure him that per our aggreement, I will provide him with the **** *** gift card and the Mirror that he informed me would make him happy. As stated, my GM was out of town for that week, making it impossible for the request to be signed for. Thank you and sorry for any delay in this process. The card and the mirror have both arrived at this point.
Larry H Miller Subaru
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: I tried to buy a car from your suburu store on fairview ave in Boise Id. The loan fell through and I ended up not buying a car from you. However I put a "future dated check" without the check by just giving the routing number and checking account number for my remaining deposit of 500. After we left the lot, I assumed we were done. Until a month later (2 weeks before Christmas) the Future Dated Check went through for 500.00. I didn't have the money in my bank account at that time so I was negative in my account. I called and there was nothing they could do to retract the check. So I ended up having to let the check bounce and get a 35.00 overdraft fee. I called, the staff were all apologies and said they would give me overdraft fee back. At that point, I had to go to my bank get a statement and take it down to them so we could get the check for the fee back. I went down on my day off, ***** who is the financial person at that branch told me I couldn't do it that day and I'd have to wait for the following day until the check either bounced or cleared to get the check for either the full amount that was taken or just the overdraft fee. I ended up having to take the following afternoon off of work because I work Friday through Monday during all work hours so I had didn't have to wait 5 days to get my money back. The following day, on my way there, ***** told me that they were going to put the check through another time because that was "the normal process" because they couldn't stop the check. I was upset but went with it because what else could I do? I waited the weekend, nothing happened, I called *****, she told me that since they didn't put it through again, she'd just give me the check for the one overdraft fee and it would not be put through again. The following day I went to get the check, and guess what, they put it through AGAIN. This time I called and got someone who put me through to the "financial Manager" who said she put the stop payment and got it taken care of and this was the final time it would be processed. I told her about the time I'd taken off of work and all the times I'd gone down there and how much time I'd spent on the phone during this process, she again apologized profusely and told me that ***** pretty much wasted my time because I could have just had my bank call them and it would have all been taken care, which happened at that point. I got the 2 checks for the overdraft fees, and again on ****** word, thought this was done and finally over with. On Christmas Eve morning, I went to the store to do a little of my last minute procrastination shopping, and guess what, the check processed AGAIN. The day after Christmas, I called and well, since it's Christmas, no one is there to talk to about my situation.
Desired Settlement: I want my time to be compensated for the time I took off of work and for which is for $70.00 I left work 5 hours and I make 14.00 an hour. I also want my other overdraft fee reimbursed, I do not want this to be submitted again, and I want Larry Miller to get in contact with my bank to have these fees removed from my record.
We have spoken to Samaria, refunded all overdraft fees, and reimbersed her for gasoline. My understanding at this point is that everything has been cleared up.
** ******** ******* ***** *******
Larry H Miller Subaru
BBB's Final Determination: Consumer accepted resolution offered by the business.
|4/16/2012||Problems with Product/Service|