BBB Accredited Business since
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This company offers automobile sales, parts and service.
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A BBB Accredited Business since
BBB has determined that Larry Miller Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Larry Miller Honda include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Motor Vehicles
Business ManagementMr. John O'Bryan, General Manager Mr. Jeff Beese, Service Manager
AUTO DEALERS-NEW CARS
Alternate Business NamesAuto Village Motors, Inc.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: We were promised a same day payoff amount on our trade in vehicle when we purchased a vehicle from their lot. Then it turned into the next day, then the next, then the next. Now they are saying its going to take 7 - 10 more days to cut us the check. I am worried that after waiting 10 more days they are just going to tell me its going to be an additional 2 months. If it was going to take 7 - 10 days, then they should have been up front about it and not lied to me about it.
Desired Settlement: I just want them to honor there word and cut me my check like we agreed upon when we shook hands. I completely understand mistakes can be made, but this has been deliberately stringing me along.
Spoke to ********** ****** about the situation. There was just a miscomunication on what was going on with the pay off check. Everything has been resolved and in good standings. He is more then willing to retract the BBB complaint. Thx
**** ***** ******* ***** *******
Larry Miller Honda of Boise
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
I spoke with ****** ***** a few days ago. It turns out that it was a big miss understanding, mostly on my behalf. I sincerely apologize to the Honda dealership and would like to thank ****** ***** for explaining and handling the situation so quickly and professionally. I sincerely wish I could take back my initial complaint. My only excuse, and its a poor one, is that I heard what I wanted to hear, and was quick to throw a temper tantrum like a spoiled child when I did not get my way. So, again, I apologize to both my salesman **** and ****** *****, and the rest of Honda for my behavior.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: We made a verble agreement with sales person that we would not run credit until we had a deal do to the fact that we were closing on a home the next week. The dealer/sales office ran the credit anyway. It was an out right lie! I have A+++++ credit so it did not matter but it slowed the closing and we could have lost the seller.
Desired Settlement: This practice needs to STOP! Most people would have lost the house deal because the score would not have been strong. I would like a ritten apology and statment that the practice will stop.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|1/26/2012||Problems with Product/Service|
|12/6/2011||Problems with Product/Service|