BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Bronco Motors Nissan meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bronco Motors Nissan include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Motor Vehicles
Business ManagementMr. Grant L. Petersen, President/CEO Mr. Brian Mitchell, General Manager
AUTO DEALERS-NEW CARS
15885 Idaho Center Blvd.
Nampa, ID 83687 (208) 345-8510 (208) 459-8511 Directions
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Additional Phone Numbers
- (208) 345-8510(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: On June 6th 2012 the drive shaft of our 2004 Escalde that we bought through Bronco Motors Nissan broke as we pulled into the doctors office. We did NOT drive the vehicle from that spot and had it towed. The tow company forced it to drive and after they backed up and straightened back up the wheel it started leaking fluid badly. It sat at Bronco Motors for 10 days withtout them being able to say what exactly was wrong with it and what if any damage the towing company did in addition to the drive shaft being broken. After not getting any word or any info what so ever from Bronco Motors we had the vehicle towed to Edmark where within 2 days it was fixed and at least driveable, they were not able to state that the two company caused extra damage because they did not know what was all done with it while it was at Bronco Motors, after they called them several times and wherent given any information at all, they said because of that they could only say the extra damage to the sensor might have been done by the tow company. We have had several damages noted on the car but have not been able to get any documenttation from Bronco Motors. When we originaly bought the vehicle we asked for a ******, where given another report and told it said the same as what the ****** would. After pulling the ****** ourself found that infact it was NOT. It had been in an addicent and was only ever sold from dealer to dealer in auctions from MA to ID. We are told by our salesman the vehilce was in excellent shape but that since the repair department was closed at the time the inspection reports were not available. We took his word on it as he promised the vehicle was in excellent shape and would last years. We have had nothing but problems with it since 2 weeks after we bought it In 2/1/2 years we have only put just over 18k miles on it because we have never felt safe in it with out kids and only drive it when we have no choice.
Desired Settlement: Federal law requires dealers to keep all repair orders and correspondance for 3 years. On the tech notes it shows that he inquired about a repair order and was told they dont keep them that long. It was withing the 3 years required by federal law. It is in our opinion that Bronco Motors wasnt honest with us from the beginning. We had good faith in them since we have been loyal customers since 2004
Consumer Response: we would like Bronco Motors to COMPLETELY fix anything that they were aware of according to any pre-sale inspections. To have the vehcile have a full inspection from ****** as Mr. Petersen said he would do when they Brnoco Motors werernt able to determine the cause the vehicle wasnt workikng in the first place two weeks after sale. To fix any damage that was caused by the tow company when the drive shaft was broken other then the parts of the drive shaft themself. Or to get us into a vehicle that work properly with no mechanical problems as the one they tried to help us get into would cost us 80 dollars more a month and had major issues, the pitman aim needed replaced, the shocks and struts were in need of replacement according to the mechanic we took it to , to have it inspected prior to sale and causing extensive wear and damage on the tires. The brake fluid was comtaninated so badly that brake failure would be likely to happen soon if it wasnt replaced, the transmission fluid was almost as bad. When I asked ***** ****** what he could tell me of the vehicle and its statehis only response was that it was inspected, (which these things would have been found out even if just a minor inspection was done) the name , age, and city of the previous owner and that it was a trade in. It is in my firm opion that they do just resell vehicles without disclosing major damage. If we would have bought that vehicle we would have been 8k more in debt and would have had approx 3k in repairs bills just to make it safe to drive. If they wish to get us into another vehicle it cant cost us anymore then what we currently owe on the vehicle we now have $10,500, can not be over 100,000 miles and must come with some sort of warrenty. We have had to spend hundreds of dollars on repairs, rental vehicles to get to doctors appointments and pay many other people to get us to importand appointments that cant be missed. We have several people in the family that have severe medical issues that we havent always been able to get transportation to doctors and two of our children have not been able to go to therapy as needed because of lack of safe relaible transportation. We have spent almost $2000 in repairs since Feb 2012 , that if you look at the tech note invoice seem to be the same things that were present as sale and promised where not of issue. Not to mention almost as much fo rcar rentals and paying others for gas to get us to appointments and an out of town function that had been planned for almost a yeaer and couldnt be missed. We have gone wihtout a vehilcle since June 6th 2012.
Customer satisfaction has been the top priority for Bronco Motors in our forty two year history as a family owned business. Our dealings with the *** ****** were no exception.
This letter is in response to your request for additional information in to the above referenced complaint.
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.
Problems with Product/Service
Read Complaint Details
Complaint: My husband and I bought a car from this dealership. We have a 90 day warranty through the dealership and also purchased a 60,000 miles extended warranty. The day we drove it off the lot we noticed the brakes squeaked. After days of being told somebody would call me from the service department for an appointment they finally called me. They told me nothing was wrong with the brakes. I had them inspected by another mechanic and there is a problem, it needs new rotors and brake pads for the two front tires to make the squeaking go away. The sales manager told me since they gave us a $500 discount on the extended warranty (they gave the discount otherwise the bank wouldn't finance the loan) they weren't "wasting" anymore money on this car. When 2 days prior their finance lady I had been dealing with said herself "You have triple warranty, there is no way this shouldn't get taken care of at no charge to you". I was told by the Sales manager she had no authority approving what will be covered and what wont be. In the end I was told they will clean and turn the rotars and if that doesn't fix it they will not help us any further. If the car was returnable I would no longer have it. This is by far the worst service I've ever had, and I can't believe the Sales "manager" could be so rude and so unprofessional. I will never recommend this dealership and I will do a review everywhere possible on their terrible customer service skills, lack of communication between departments, and the rudeness of their store manager. I was told by more than one employee there that my problem would be taken care of, and I was lied to. I hope buyers will be very cautious when looking at vehicles here. They are very good at selling but after that they could care less if you're happy, or you have warranties that should very well cover the issue, especially when you've only owned the car for a week. I have contacted and discussed the issue with everybody possible at this dealership.
Desired Settlement: I have had the car seen by two different mechanics, they both say this:"Front brake rotors are extremely hot. Calipers are not releasing properly. Need a caliper service. Pad life is about 50%. The squeak from the rotors may not go away with just a caliper service. Everything has been heated up. New front rotors and pads may be necessary." cost of rotor service $49, pads and rotars replaced $90. I think they should replace them if the rotor service doesnt fix the issue.
I just spoke with **** *****
She will meet me at the Boise location on Wednesday the 12th and we will repair brakes on her vehicle. We will machine the rotors and replace the front
Pads. She is happy and follow up with the BBB upon completion of the repairs. I have already ordered the brake pads so we will have them in stock when she arrives.
*** ****** * ******* ********* ********* ******** * ************ * * ************ * * ************
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. They fixed my brakes which is all I wanted from day 1.*** was very nice and handled the situation how it shouldve been handled from the beginning. I will never recommend this carlot as they shouldve been professional in the first place. Its sad their customet had to experience something so horrible for nothing. Hopefully they retrain the nampa location on Customer Service.
BBB's Final Determination: Consumer accepted resolution offered by the business.