BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Bronco Motors Hyundai West meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bronco Motors Hyundai West include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Motor Vehicles
Business ManagementMr. Grant L. Petersen Jr., President/CEO
AUTO DEALERS-NEW CARS
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- Problems with Products or Services
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Went to drive a honda odyssey from them....when asked about the transmission she said the van went through there service department with no issues and that the timing belt had been replaced at 147,000 miles. I drove the van and the transmission seemed okay but i never saw their report. I did ask for one and they brought out a generic car fax which didnt include their serrvice report. We needed a vehicle and this one was in good shape so when they promissed to fix the windshield when purchased we drove it home that night...3 days later the transmission began to act strange so i called them and they told me to bring it in to their service department. Then i was charged 80.00 for them to tell me it needed a 3700.00 transmission...there is no way they didnt know that there was an issue and looking back at the sales persons behavior, she didnt care about the fact that i told her i needed a reliable vehicle...she just wanted to move the van and get a sale. I am not impressed with their dishonesty and unwillingness to make it right. I do know it was an as is sale but at what point do you stop screwing people who are honest and work hard for their money. We have 6 children and really needed this vehicle in running condition and are just plain disappointed in their business practices
Desired Settlement: I think they should make it right...or at least pay half plus the 80.00 dollars I payed for a diagnosis that they already had done just prior to me purchasing the vehicle
Thank you for bringing *** *********** concerns to our attention. We were not aware of any issues with this customer or we would have addressed them sooner. Customer satisfaction is our top priority at Bronco Motors and customers are always welcome to call me directly with any issues or concerns.
Now, that we are aware of the situation, we have been in contact with *** *********. Subsequently, he has stated that the complaint about the alleged costs were not from us and that he made a mistake when filing the claim and apologized.
However, to be clear, he did purchase a van from our dealership “AS IS” in February of this year and we are working diligently with *** ********* on various options from a proposed trade-in to assisting him with getting better pricing, etc.
In closing let me say, we want all of our customers to be happy and we do want to hear if there are ever any concerns. Bronco Motors has an impeccable reputation in the valley for taking care of their customers and we do not want to tarnish it in any way. We have built that reputation by providing our customers with excellent service built on the foundation of integrity, honesty and trust, which has been the Hallmark of Bronco Motors since 1971.
Please let us know that this issue has been resolved or if you have any further questions.
Grant L. Petersen, Jr.
BBB's Final Determination: Consumer accepted resolution offered by the business.