BBB® reminds consumers the Lemon Law helps new car buyers in the event there are problems with a newly purchased vehicle. A Cincinnati man complained that his dealership, “Would not do the right thing when it came to having major repairs for a brand new 2014 car.”
He said he just purchased a new vehicle and ended up having the engine rebuilt. Under the Ohio Lemon Law, a vehicle is declared a lemon if:
a defect or condition substantially impairs the use, value or safety of a motor vehicle to the consumer
the defect or condition is not repaired within a reasonable number of attempts to repair within the first 18,000 miles of operation
the vehicle is out of service by reason of repair for a cumulative total of thirty or more calendar days as a result of the defect or condition
A full description of Ohio’s Lemon Law can be found online. BBB offers assistance in this area with BBB Auto Line®, a program designed to build trust between consumers and businesses. It offers the best practices in dispute resolution and continues to be the largest automotive warranty complaint program in the United States. Find more information by visiting bbb.org.