BBB recently heard from a consumer who was concerned because they were receiving spam email messages from their own email address. While it’s possible that their account was hacked, it’s most likely that they were being “spoofed.”
Here’s how it works: scammers use a computer program to change the email address that the recipient sees in an email message. This is known as spoofing.
If you hover your mouse over the sender, you will see that the email address is probably a website you don’t recognize. Scammers often use this technique to get recipients to open and even respond to their messages. In addition, you might want to check your sent or outgoing folder to see if any messages were actually sent from your account.
If you encounter a spoofing email, BBB recommends the following:
Change your password. It should contain at least 8 characters and a combination of upper and lowercase letters, numbers and special characters.
Report the email as spam or junk.
Run your antivirus software. Be sure that your computer is using the latest version of its operating system and programs.
Never reply to emails asking for your password. They may claim to be from your email provider, but they are not.
Clean out your address book. Be sure that your email address is not included and your contacts are updated.
For more information about spoofing, visit us at bbb.org.