BBB is warning consumers: be careful to look for the real domain when it comes to major retail sites. In the past year alone, BBB has shut down more than one hundred fraudulent websites that illegally steal the recognized BBB logo and imply they are legitimate sites. Recently, fraudulent websites have been using the word “overstock” in the domain name, hoping to fool consumers into thinking they are shopping with the reputable website: Overstock.com.
Overstock.com is a BBB Accredited Business with an A rating, as well as a National Partner of the Council of Better Business Bureaus. The company has been recognized by many organizations, including Compuware as a “Best of the Web” award winner for four years in a row. Therefore, it is no surprise that scammers are trying to connect their malicious websites to this visible and trusted online retailer. Beware of web addresses that are longer than just “overstock.com” or uses any additional words or letters. Any address other than “overstock.com” is not the correct website for the online retailer.
BBB suggests the following tips for online shoppers to avoid bogus websites:
- Go to bbb.org to look up the BBB Business Reviews of your favorite online retailers.
- Type the URL directly into your browser; do not click on a link from an email or social media site unless you are absolutely sure the message is from the legitimate business.
- On the payment page, look for “https” at the beginning of the address (the “s” stands for “secure”).
- Look for “Contact Us” information, including a real address, a toll-free customer service number, and other ways to reach the company if you have a problem.
- Use a credit card (not a debit card) when shopping online for greater protections against possible fraud.
- If a website has a BBB Accredited Business seal, click on it. A real seal should link directly to that company’s BBB Business Review.