Online coaching supplier Wamer Sports drops the ball

football large 150x150 Online coaching supplier Wamer Sports drops the ballBBB advises consumers about company’s billing practices

Coaching a youth football team takes plenty of planning and preparation. Using an online source for play books and other resources might seem like a convenient way to get a jump on the season. But some coaches who did business with Wamer Sports wound up short of the goal line, without the products they ordered.

Wamer Sports operates online and is not registered with the Secretary of State of Texas. The company uses web addresses youth-football-plays.com, coachyouths.com and football-plays.com.

The domain youth-football-plays.com is registered in Kyle, Texas. coachyouths.com is registered in San Angelo, Texas and football-plays.com is registered in Cristoval, Texas.

The company has a pattern of complaints alleging delivery issues. Complainants state that they purchase instructional books and DVD’s that they never receive. They also say the business is unresponsive to inquiries about delivery dates or refund requests. Complainants are seeking delivery of items or a refund.

As of Sept. 13, 2013, Better Business Bureau has received six complaints about Wamer in the last year. The company did not respond to those complaints.

Kenneth Wallace of Bluff Dale, Texas said he ordered coaching supplies from Wamer Sports on June 4, which he never received. He said the company did not respond to his e-mails asking about his order.

“They said it would ship soon, then I never heard anything else. I ordered some downloads that didn’t work, a book and some supplies. I’ve heard nothing back. I e-mailed them through the form on their page. None of their phone numbers worked.”

Al Thompson of Antioch, Tennessee said he ordered a football coaching book on May 29, 2013 which he never received. He said the company did not respond to his emails asking about his order.

“I never received my packages or a refund,” he said. “They have a phone number on the website, but it’s just busy. I sent e-mails, but nobody responded. I haven’t received an e-mail or gotten my money back.” Thompson said he got an email confirming his order, but got no responses when he emailed asking why the item he ordered was not delivered.

BBB offers the following tips for online shopping:

  • Pay with a credit card. Under federal law, charges made on a credit card can be disputed as long as your letter reaches the credit card issuer within 60 days after the first bill containing the error was mailed to you. Many card issuers also have “zero liability” policies under which the card holder pays nothing if someone steals the credit card number and uses it.
  • Keep documentation of your order. After completing the online order process, there should be a final confirmation page or an email confirmation. Print and save any receipts for future reference.
  • Know your rightsFederal law requires that orders made by mail, phone or online be shipped by the date promised or, if no delivery time was stated, within 30 days. If the goods aren’t shipped on time, the shopper can cancel and demand a refund. There is no general three-day cancellation right, but consumers do have the right to reject merchandise if it’s defective or was misrepresented. Otherwise, it’s the company’s policies that determine if the shopper can cancel the purchase and receive a refund or credit.
  • Do your research. Check the company’s BBB Business Review at bbb.org before making a purchase to see its BBB rating, complaint history and more.

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About Charles Wood

Charles Wood is an investigator with the Austin Better Business Bureau. He joined BBB after more than 22 years as a newspaper journalist.