Did you receive a customer complaint email from Dun & Bradstreet recently? It may be a phishing scam. According to a recent release on the D&B website, a spammer sent out a large number of emails purporting to come from D&B (email@example.com) alleging that a complaint requiring prompt action had been made against the recipient. Like many phishing scams, the email looks real. In this case, the scammer used the Dun & Bradstreet Credibility Corp. logo and even the correct contact information.
Spammers love to target legitimate companies and instill a sense of false urgency in their recipient. BBB is no exception. Right before Thanksgiving 2011, BBB became part of a huge phishing scam that continues to this day. Millions of pieces of email bearing our name and/or logo have been sent to consumers and business owners in the hopes the recipient will click on a link or open an attachment that launches malware. We responded aggressively to this illegal use of our name by assigning an IT professional on our national staff to manage the problem on the full-time basis, hiring a third-party vendor to help us shut down the referring websites, and launching BBB Scam Stopper (bbb.org/scam) to educate consumers about all kinds of scams.
Dun & Bradstreet, like BBB, is working hard to identify the spammer and recommends contacting D&B (866-584-0283) if you ever doubt the origin or content of a D&B email.
For any email that you suspect may be a phishing scam:
- Do NOT click on any links or attachments.
- Read the email carefully for signs that it may be fake (for example, misspellings, grammar, generic greetings such as “Dear member” instead of a name, etc.).
- Be wary of any urgent instructions to take specified action such as “Click on the link or your account will be closed.”
- Hover your mouse over links without clicking to see if the address is truly from the sender. The URL in the text should match the URL that your mouse detects. If the two do not match, it is most likely a scam.
- Delete the email from your computer completely (be sure to empty your “trash can” or “recycling bin,” as well).
- Run anti-virus software updates frequently and do a full system scan.
- Keep a close eye on your bank statements for any unexpected or unexplained transactions.
Read the full alert, here.
NOTE: Dun & Bradstreet Credibility Corporation is a BBB Accredited Business and a National Partner.