BBB warns consumers of unethical business practices

Two Acadiana companies are under the watchful eye of the Better Business Bureau of Acadiana

A children’s clothing retailer and a door-to-door meat company have both taken advantage of this trust and earned reputations with BBB for unanswered complains as well as a failure to address patterns of complaints.

Spoiled Rotten Children’s Boutique of Eunice has received a pattern for three complaints for items ordered over their Facebook page which were never delivered and has received complaints from as far away as Kentucky and Pennsylvania.

The business has also failed to respond to three complaints filed against the business.

According to one consumer from Pittsburg, Pennsylvania who ordered merchandise using PayPal from the Facebook Page, she was made aware of the company by an ad that appeared on her Facebook page.

The consumer stated she saw pictures of clothes and happy, positive posts and reviews. Only later after monitoring the site did she learn this was the case because the owner was pulling down negative posts of people asking about orders or asking for money back for unshipped items.

After inquiring about the order and when it would ship on the Facebook page, the consumer reported Spoiled Rotten blocked her from posting to their site or messaging and phone calls were never answered.

“People are ordering from her and it is scary,” she said. “She is holding money from people and won’t contact them or call them back. It is like a scam set-up.”

Steak House Inc., a Lafayette-based company with franchises across the U.S., sells steaks and other meats door-to-door, offering claims of high quality and convenience to customers.

Despite claims of high quality, the business has received 8 complaints over the last 36 months concerning the quality of their merchandise. The BBB of Acadiana has addressed this pattern of complaints with the company, but Steak House failed to respond to the BBB.

The BBB offers the following tips to ensure positive business transactions in person and over the web:

Start with trust. Check out all businesses, whether they be on the internet or in the area, at bbb.org before doing business.

  • Pay with a credit card to protect online purchases, as most allow you to report fraudulent purchases and have your money returned. If you pay with cash and are dissatisfied, you’re at the mercy of the salesman.
  • Stand strong. Do not invite unsolicited salespeople into your home. If you do allow a salesperson inside and decide during the presentation that you are not interested in making a purchase, simply ask him or her to leave. If the salesperson refuses to leave, call law enforcement.
  • Don’t fall for empty promises. The seller might claim to offer a 100 percent satisfaction guarantee, but many complainants had no way to contact the seller if they were dissatisfied. Make sure you have valid contact information.
  • Know your rights. The Federal Trade Commission’s Three-Day Cooling-off Rule gives the customer three days to cancel purchases over $25 that are made in their home or at a location that is not the seller’s permanent place of business.

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About Sharane Gott

Sharane A. Gott is the President/CEO of the BBB of Acadiana in Lafayette, LA. She is a certified mediator and has served on the Council of the CBBB Board of Directors, Bureau Operation Committee, as well as many other national committees over her 27 years with the BBB.