According to the J.D. Power and Associates 2013 U.S. Wireless Customer Care Full-Service Performance Study, Verizon Wireless ranks highest in customer care satisfaction for the fourth reporting period in a row! This study, carried out from July through December 2012, is based on the responses of 7,332 wireless customers.
According to J.D. Power, Verizon Wireless performs very well in telephone contacts that originate in the automatic response system (ARS) channel and are then transferred to a live customer service representative (CSR), as well as with the telephone calls that go straight to a CSR. These aspects are just part of what helped drive Verizon Wireless to the top of 2013’s charts.
Way to go, Verizon!
NOTE: Verizon Wireless is a BBB Accredited Business and National Partner
To check out the full list of carriers, visit www.jdpower.com/content/press-release/lyD2xnz/2013-u-s-wireless-customer-care-full-service-performance-study-volume-1-and-the-2013-u-s-wireless-customer-care-non-contract-performance-study-volume-1.htm.