Rerun Media runs away with consumers’ items

Company offers to buy DVDs and games, but doesn’t pay out

DVDs 300x225 Rerun Media runs away with consumers’ items

Rerun Media runs several websites that promise cash for DVDs or video games. Consumers tell BBB the company does not deliver.

Better Business Bureau is warning about Rerun Media, an Austin-based company that runs several websites promising to pay cash for used DVDs and video games. BBB has received almost 100 complaints about the company’s business practices.

The company’s websites include dvdpawn.com, gamepawn.com and sellusedgames.com.

Consumers allege they shipped DVDs, Blue Ray discs or video games to Rerun Media through one of its many websites, but never received payment. The consumers allege they were able to confirm the shipments arrived via the post office. Consumers also allege the business does not respond to consumer emails or phone calls.

In the past, Rerun Media would respond to complaints by saying that it had not received a full shipment, there was a problem with the shipment, the products shipped did not match the quote submitted by the consumer or the products were rejected. In some cases, Rerun Media provided payment. However, some consumer complaints received no response from the business.

BBB tried to contact the company about its pattern of complaints, but received no response.

Cindy Steele said Rerun Media promised to pay approximately $85 for her old DVDs. She said she never received payment after shipping the items.

“I still have not gotten anything resolved,” she said. “I’ve tried to contact them via phone two more times. I even looked him up on Facebook and sent his mother a message on Facebook. I also contacted the Austin Police Department.”

Steele added that she is mostly frustrated with herself. After sending in her DVDs, she did some basic research and found several complaints against Rerun Media.

“If I’d done that ahead of time, obviously I wouldn’t have used that company,” she said, adding later, “I don’t understand why he’s still in existence with all these complaints and everything else. It’s still ongoing.”

Before selling anything to a website or pawn shop, BBB offers the following advice:

  • Start with trust. Visit www.bbb.org to view a company’s BBB Business Review. This will show you its BBB rating, complaint history and other concerns.
  • Document what you send. Make a list of items included in the package you mail. Keep a copy of the letter, and put a copy in the envelope. Take a picture of items you send, including any identifying marks, for your records.
  • Insure your items. Insure your items when shipping them, so you can recover the value if they are lost.
  • Read the fine print. Before mailing items, find out what happens if you don’t agree with the amount offered by the company. Check the company’s policy on lost or stolen items. Many limit liability.
  • Make sure your transaction is secure. Check the address bar at the top of your browser and ensure the address starts with “https://” instead of simply “http://”. The “s” stands for “secure,” and shows that your information will be sent via a secure server.

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About Amy Fowler

As an investigator for BBB, Amy reviews local businesses who have been accused of bad customer service, poor ethics or downright illegal behavior. When she finds examples of bad business practices that harm consumers, she reports them to the public. Sometimes those reports are simply added to a company’s BBB Business Review so consumers can make informed decisions. In more serious cases, she will write a press release for the BBB website, alert the local news media or write a post for watchyourbuck.com, the blog for BBB Serving Central, Coastal, Southwest Texas and the Permian Basin. She started her career in customer service while earning a degree in journalism from the University of North Texas. She moved on to work as a reporter and editor for several local newspapers before coming to BBB. She is passionate both about writing and giving people the information they need to make smart choices for themselves and their families — two passions that blend perfectly in her work at BBB.