National Grid Utility Scam Targets Customers

National Grid is warning consumers about a utility bill payment scam. This new scam involves scammers calling National Grid customers and claiming to be a National Grid representative. Scammers are asking customers to purchase Green Dot MoneyPak cards to pay for outstanding ba600248 10150843998951404 702057374 n 300x241 National Grid Utility Scam Targets Customerslances, replacement equipment and faulty equipment repairs.

Customers are asked to give the phony representatives the 14-digit serial number on the card, which allows access to the funds on this pre-paid credit card. Each Green Dot MoneyPak has a scratch-off 14-digit code which should never be given to anyone unless the consumer has confirmed that the transaction is legitimate.

National Grid does not ask customers to directly pay for the replacement or repair of faulty equipment and is not conducting a Green Dot MoneyPak program. Customers should contact National Grid if they believe they have been contacted under fraudulent circumstances or if they believe they have been victim to this scam.

If consumers are contacted by an alleged National Grid representative, BBB advises them to end the conversation and contact National Grid themselves. This way, consumers will know who they’re contacting and can inquire about any outstanding bills.

As always, never give out personal or banking information to unfamiliar people. For more information, visit

NOTE: National Grid Energy Services is a BBB Accredited Business

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About Rachel Willard

Rachel is the Communications and Marketing Executive for the BBB in Eastern MA, ME, RI & VT.