SCAM ALERT: American Airlines name being used in fake ticket scam

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American Airlines1 SCAM ALERT: American Airlines name being used in fake ticket scam
A quick scam alert from Erin Rodriguez, my colleague at Watch Your Buck, the blog for BBB Serving Central, Coastal, Southwest Texas and the Permian Basin:

If you receive a letter claiming you’ve won two round-trip tickets courtesy of American Airlines or US Airlines, don’t be fooled. This is a scam! Consumers nationwide are reaching out to their BBB’s attempting to decipher the letters.

Here’s how the scam works:

Consumers receive the letter either by fax or through the mail. The letters have no return address and contain a logo of either US Airlines or American Airlines. Most of the letters appear to come from Phoenix, Arizona. The message typically reads as follows:

NOTE: You must respond no later than XXXX.

Dear XXXX,

I am pleased to inform you that you have qualified for an award of 2 roundtrip airline tickets. Congratulations. These tickets are valid for travel anywhere in the Continental U.S. from any major international airport. The retail value of this award is up to $1,298.00. Certain restrictions apply. We have attempted contacting you several times without success. This is our last attempt. If we do not hear from you soon, we may need to issue the ticket vouchers to the alternate.

Please call me today at 1-866-546-1767.

Regards,
XXXX
Vice President

US Airlines is not even a real company, it is supposed to resemble the real United Airlines. With many consumers reporting these letters, scammers have started using American Airlines’ name. The letters are NOT, however, from the real American Airlines. This is a phishing scam attempting to acquire your personal information.

If you receive a letter such as this and are questioning it’s legitimacy, reach out to your local BBB or directly to American Airlines.

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About Amy Fowler

As an investigator for BBB, Amy reviews local businesses who have been accused of bad customer service, poor ethics or downright illegal behavior. When she finds examples of bad business practices that harm consumers, she reports them to the public. Sometimes those reports are simply added to a company’s BBB Business Review so consumers can make informed decisions. In more serious cases, she will write a press release for the BBB website, alert the local news media or write a post for watchyourbuck.com, the blog for BBB Serving Central, Coastal, Southwest Texas and the Permian Basin. She started her career in customer service while earning a degree in journalism from the University of North Texas. She moved on to work as a reporter and editor for several local newspapers before coming to BBB. She is passionate both about writing and giving people the information they need to make smart choices for themselves and their families — two passions that blend perfectly in her work at BBB.