In 2011, BBB received 38,420 complaints against cellular telephone services and equipment, making it the number one complaint category in the BBB system. Many of those complaints were due to data billing issues, even though customers have numerous ways to control their data costs and to monitor their children’s usage.
To help with this issue, BBB surveyed the major cellular providers to find out what parents can do to make sure their children don’t run up big phone bills playing games, surfing the Internet, downloading music, etc. Turns out, cell phone carriers are more than willing to work with parents to monitor usage and, in some cases, lower their bills. We’ve outline their programs here.
Our advice to parents is to be proactive and pay attention to the data activities that your children use. Look at the different data plans and restrictions that your cellular carrier offers and consider whether or not a different data plan – or parental controls – might be the way to go.
NOTE: BBB National Partners AT&T, Sprint and Verizon were included in the tips round-up, along with MetroPCS and U.S. Cellular. T-Mobile did not respond to requests for information.