We get lots of used car complaints at the Better Business Bureau. Some of them happen because the consumer didn’t check out the car before buying it. These folks want to know about “the Lemon Law.” While the BBB does not interpret laws and can’t give legal advice, it’s our understanding that Lemon Laws apply to new vehicles that have been in the shop repeatedly for the same issue.
They don’t apply to the used car you didn’t test drive, even if the motor falls out on the way home. Isn’t there an implied warranty of drivability? Yes. But this varies from state to state, is extremely vague and may or may not help you. (Your state’s Attorney General will be the best resource on this.)
Remember, you have the most bargaining power before you drive off the lot. If you have reservations about the car, don’t buy it. If everything you and the salesperson worked out isn’t included in the contract, don’t sign it. And when considering a used car, take it to your own mechanic. Ask the dealer if they will agree: If nothing is wrong with the car, I will pay my mechanic. If something is wrong with the car, you will pay.
What about buying a used car, sight unseen? Recently the BBB became aware of a company advertising itself on Craigslist and in our local Auto Trader. The company listed a physical address in Spokane. But as it turned out, a legitimate storage rental company is located there and has no knowledge of the bogus car dealers.
Tips for buying a vehicle include:
• Checking out the business with the BBB.
• Not offering your credit card or bank information.
• No contract, no deal. Don’t make a major purchase without a legally binding contract that you have read and understood.
• Researching the car’s VIN number, testing drive it, and asking about the repair history and odometer accuracy.
• Requiring physical evidence of products and businesses. It is very easy to create a phony website.
Previously published in the Spokane Spokesman-Review









I got the lexus 2009 is250 the car is certified but the car have some dent on the car what can I do and I have to give the car for the dealer to fix but they say it fix but it not fix please can some one help me out thank you
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Hi Tran. We always encourage consumers to try working it out with the business before filing a complaint. Have you talked to a manager or owner at the dealership? If so, and you’re still not seeing eye-to-eye, you can go to http://www.bbb.org and press the Complaint button. The BBB where the dealership is located will try to help. Let me know if you can’t find the right page, ok?
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One can be saved from getting a bad deal by just keeping in few points. Before buying a used vehicle one must check certain points and after assuring self one should go for it. One must check the service record, and accident history, police records and one can even get a mechanic with him/her to have a look on the car. By these ways one can be saved by getting a bad deal. One must verify all details before moving further. This simple wise act is all enough.
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Thanks for the tips! This would really help me. I’m planning to buy one next month… this would really help.
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Awesome post Holly! Anyone that has been in the market for a used car know how awful it can be. Some very useful tips for car buyers. Good job.
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