BBB is issuing an urgent SCAM alert cautioning businesses and consumers about an email that looks like it is from BBB, with the subject line “Complaint from your customers.” This e-mail is fraudulent; ignore its contents and delete it immediately. If you have already clicked on a link in the e-mail, run a full virus scan of your computer.
The e-mails have return addresses that BBB does not use (one example is firstname.lastname@example.org) and it is signed with the address of the Council of Better Business Bureaus, the national office of the BBB system. The e-mail contains a link to a non-BBB web site. Do NOT click on the link.
BBB is working with law enforcement to determine its source and stop the fraudulent campaign.
This is what the email looks like (click to enlarge):