BBB is issuing an urgent SCAM alert cautioning businesses and consumers about an email that looks like it is from BBB, with the subject line “Complaint from your customers.” This e-mail is fraudulent; ignore its contents and delete it immediately. If you have already clicked on a link in the e-mail, run a full virus scan of your computer.
The e-mails have return addresses that BBB does not use (one example is riskmanager@bbb.org) and it is signed with the address of the Council of Better Business Bureaus, the national office of the BBB system. The e-mail contains a link to a non-BBB web site. Do NOT click on the link.
BBB is working with law enforcement to determine its source and stop the fraudulent campaign.
This is what the email looks like (click to enlarge):
I just received one of these and thought I should check it out before clicking on the link. Thanks to BBB.org for being on top of things and posting this notice so quickly!
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i also received one of these….Here with the Better Business Bureau notifies you that we have been sent a complaint (ID 58029057) from this address:
http://hostbyindia.com/679c2d/index.html> …….scary
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I also recieved one of these emails today, 2/27/2012, of course claiming the same thing, and freaked me out till i did a quick web search if it was a hoax.
I deleted it, but now I wish I had kept it to see what tracking I could to give to you whatever info I can.
It looked offiical , from bbb.org, and with two phone numbers in it, both were a 713 or a 701 or 703 area code, like i said I deleted it, so not perfect from memory on area code, but one of the above is it, but I almost wanted to call to be sure if it was not a hoax.
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Just wanted someone at BBB to know, it’s still out there. I received two today!
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Just received one yesterday as well. Deleting
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I got one too – I thought it was very suspicious since I don’t have any customers.
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I received one today, got one about 3 months ago too. This one was from B.B.B. , with the return address of:
Better Business Bureau
3033 Wilson Blvd, Suite 600 Arlington, VA 22201
Phone: 1 (703) 276.0100 Fax: 1 (703) 525.8277
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I just received the same thing yesterday. the email address that I got from was Weston_Samuels@newyork.bbb.org
Also, It was strange since I do not own a business.
It stated:
Owner/Manager
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by November 29, 2012. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint (attached file), answer the questions and respond to us.
We look forward to your prompt attention to this matter.
Sincerely,
The Better Business Bureau Complaint Department
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Got one almost exactly like this, except the return address was Franklyn_Bodkin@newyork.bbb.org.
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I received one as well at 3:30am which I thought was strange. The attachment of the supposed complaint was a .jpg file which was titled “logo”. I thought twice and went to the BB website. Thank you BBB for being so quick to respond to this!
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I, as well, received one December 8, 2011 -at 3:51am from “manager@bbb.com”.
Great job BBB (Greg) for picking this up and alerting on the blog.
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Hello
I am an Investment Lawyer/Consultant, with a firm in America, Middle East, Europe and Southern Africa. And all this years I have handled investment fund for “Private Individuals” that in one way or the other want complete anonymity. I have this large amount for investment and are looking for trust worthy individual with viable project in areas of
(Real Estate, Agriculture, Oil & Gas, and Construction).
If you are interested in handling and managing these huge funds kindly send your full details (Company’s profile or personal details including telephone number) on my email address for more information, please do not
bother to write back if you are not interested.
Regards,
Mr. Richard Phillips
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I received one of the emails also and it also had an attachment with a pic of me from a former accident, it was pretty scary, how did they get my pic?
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Annette
If you have that pic somewhere on your computer it is possible for an email attachment to show it. They may not have it actually.
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Does anyone know a fix for whatever this malicious email does? I have run a virus scan of my computer and nothing is detected, yet, I cannot get onto the internet at all. Something has changed on my computer ever since I got the email.
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Molly – All I can advise is to run a virus scan with a quality anti-virus software. That should take care of the issue.
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Greg-I have the smae problem as Molly. I received it yesterday-12-13-2011. I have done several scans and it has not alleviated the problem. Any fixes?
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For all you know this email was probably sent by “Quality Anti-Virus Software” company to scare people into buying their program. I have never seen these emails traced back to the source which should not be too hard to do. I used to work at a electronics store and whenever these alerts or emails were going around or were reported our Anti-Virus programs sales spiked significantly
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Molly, the same happened to me. I ran all kinds of virus scans also which detected and fixed a trojan virus. I have access to the internet but not my emails. It opens and then just closes. Have you found a solution yet.
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Does clicking the link do anything to a Mac computer?
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Not sure. Don’t attempt though!
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This is 1 of approx 20 that I have received in the last week. Usually come in batches of 2,3 or 4. all slightly different but sent to a singular mail address
Attn: Owner/Manager
The Better Business Bureau has been sent the above mentioned complaint from one of your associates on the subject of their business relations with you.
The detailed information about the consumer’s concern is included in enclosed document.
Please give attention to this case and notify us of your position.
Please click here to answer this complaint.
We look forward to your urgent attention to this matter.
Sincerely yours,
James Siena
Better Business Bureau
Council of Better Business Bureaus
4200 Wilson Blvd, Suite 800
Arlington, VA 22203-1838
Phone: 1 (703) 276.0100
Fax: 1 (703) 525.827
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We are receiving everyday e-mails from manager@bbb.com, risk_manager@bbb.org or admin@bbb.org…… Everyday….Some times two – three times.
Is there any way to stop this SCAM? I am deleting the e-mails but I am not sure if everybody from the company is doing the same…..
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We are currently working with law enforcement to put an end to these scams.
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I received an email this morning saying it was from the bbs and in the subject it has a case# I opened the email which it asked that you click a link to view the case filed against me? I assumed this was a scam and that the bbs would send direct mail if there was such a case filed against a person?? I just deleted the email assuming it was a scam?
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Yes Terry, it was a scam (did it look like the email above?). You did the right thing by deleting it!
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the email was from the bbb not bbs?? sorry
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Hi Greg, Yes it looked pretty much like that! Of course I have a business and would be worried if anyone filed a complaint against me so yes it concerned me, but like I said very leery of these type of emails. I went directly to your sight and found this Message you guys posted on it. So thank you so much you saved me from clicking the link. Have a super day!
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Thanks! you too!
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I received this email and I don’t even live in the USA, so I instantly thought it was a scam. Thanks for posting this on your blog as I was wondering how to spread the word.
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they say if it ain’t broken don’t fix it.
All well and good but it ain’t fixed yet. Here’s the latest today Dec.13. 2011.
Attn: Owner/Manager
The Better Business Bureau has got the above mentioned complaint from one of your associates regarding their dealings with you.
The details of the consumer’s concern are explained in attached file.
Please examine this case and let us know about your position.
We kindly ask you to click here to respond this complaint.
We look forward to your urgent reply.
Sincerely,
Louis Gerald
Better Business Bureau
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Yes, this is the latest email scam going around…it’s from Louis Gerald,
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I received one of these emails today and luckily my spyware stopped me from going to the website. It definately looks legit with the name@bbb.org.
Scary!
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I am very glad I researched these emails. I figured something was fishy (or perhaps phishy?) about them since I am a graduate student and definitely NOT a business owner.
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I clicked on the ID report link before knowing it was a scam. Im using OS X. Does this trojan work on OS X and what are symptoms to look for?
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Just got the email today. Thanks for posting the scam. Here is what mine said:
Attention: Owner/Manager
Here with the Better Business Bureau informs you that we have been filed a complaint (ID 69673098) from one of your customers related to their dealership with you.
Please open the COMPLAINT REPORT below to find the details on this matter and suggest us about your point of view as soon as possible.
We hope to hear from you very soon.
Faithfully,
Arnold Melendez
Dispute Counselor
Better Business Bureau
________________________________________
Council of Better Business Bureaus
4200 Wilson Blvd, Suite 800
Arlington, VA 22203-1838
Phone: 1 (703) 276.0100
Fax: 1 (703) 525.8277
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I just got three in YET another format and signature, one from info@bbb, another from risk@bbb.org, and another from alerts@bbb.org. They are masking other email addresses now. You can view this as raw source to see the real addresses. The link connects to a different site also, see below:
Please open the
COMPLAINT REPORT below to obtain the details on this problem and suggest us about your position as soon as possible.
Got this e-mail today. Link goes to [http://k9m.ag/ef54fb/index.html]. Didn’t click it, so I don’t know the results. Thought I’d do a quick search first and found your warning. Thanks.
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I got one of these lovelies as well:
From: “Gglory”
Recipients: , ,,,,,,,,,,<mmyers@
Subject: BBB service Re: Case # 56061050
Date: 12:17:11 PM Today
RE: Case # 56061050
2011/12/20
Hello,
The Better Business Bureau has received the above-referenced complaint from one of your customers on the subject of their business relations with you.
The details of the consumer's concern are explained in attached document.
Please review this problem and advise us of your opinion.
Please open the ATTACHED REPORT to respond this complaint.
We look forward to your prompt response.
Sincerely yours,
James Siena
Dispute Counselor
Better Business Bureau
Privacy Policy | Terms of Use | Trademarks | Find a BBB | BBB Directory
© 2011 Council of Better Business Bureaus
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I received one of these today. I have a real estate business and would be mortified if I had an unhappy client, but thought this could be a virus. Ran my question on Google and found this article. Learning to check everything out these days! Thank you for the notice.
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Thanks for letting us know… I got this message at 3:30AM this morning.
Attention: Owner/Manager
Here with the Better Business Bureau would like to inform you that we have been sent a complaint (ID 54253994) from your customer with respect to their dealership with you.
Please open the COMPLAINT REPORT below to find more information on this issue and inform us about your point of view as soon as possible.
We hope to hear from you very soon.
Sincerely,
Arnold Melendez
Dispute Counselor
Better Business Bureau
the URL that it takes you two is current.com
Who is:
Domain name: CURCENT.COM
Registrant Contact:
Samuel Brody
Samuel Brody (tryagain@tpg.com.au)
+1.4135598911 ext
Fax: +1. ext
28 bright st
Northampton, MA
US
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I clicked on the link but good thing I use a Mac. Nothing happened.
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I received a similar email from “BBB” and sent from an email address saved in my MAC email address book. As I have previously laid a complaint against an online scam, I clicked on the link thinking it may be a retaliation complaint from the party concerned. Does anyone know what this TROGAN VIRUS does to a computer? Many thanx Desiree
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I’m not sure if its a coincidence or not but I did a search for my company on your website about an hour ago. Just an FYI that my company is not listed with the BBB. I just received that same email about 20 minutes ago. Could it be possible they are monitoring the search on your site?
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This IS “malicious software” and it has taken over my computer. I received two BBB emails and clicked onto the linked report within the email since I run a business. I have run full virus scans constantly and “many severe threats” are found. This is a nightmare for me. Not only did I receive the 2 emails, but a phone call as well! Our caller ID showed the number coming from the National BBB in Arlington. Only the phone never rang. I called the number back and there is a recording from the BBB giving their business hours and then it just ends…no more contact, and no way of calling Arlington, VA. as that same recorded message automatically comes on.
Good Luck BBB….hope you can track these lunatics down!
BTW….not always, but often, especially around the holidays, hackers are sometimes paid by software companies to hack into computers wreaking havoc. This is done so the consumer runs out and buys more virus software making for product sales.
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Clicked the link/responded, thinking it was weird but before really thinking about it… I was on my mobile device (iPhone) and it wouldn’t load whatever they sent me. Think it will do any damage? This is nuts.
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To those who believe they’ve been infected I would suggest downloading and running Malwarebyte’s Anti-Malware. It’s free and very good at rooting out trojans, worms, spyware and other forms of malware when traditional anti-virus software doesn’t do the trick.
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I received this message this morning at 2:39 am. I clicked the logo and it looked legit, so clicked and noted theyardsale.com website it was trying to load and immediately shut it down. Thanks for the posting and warning of this scam email. Currently running anti-virus check and will also run Malaware – thanks for the tip.
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Not sure if you want the details as so many have provided already, but wanted to let you know that I’ve received several of these during the holidays…up to and including TODAY. Whoever is behind it has not been hampered.
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Thanks to the BBB for being on top of this. I receive at least 2-3 of these a day now…I have never clicked on the link just because I believe that if there was a \valid\ complaint made against our company we would not be notified via email. Hopefully the BBB will be able to find the source of these malicious emails. My rule of thumb when it comes to these kinds of emails it to \delete\. Thanks again!!
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We also fell victim to this email. One of our employees clicked the link, but so far we have not experienced a virus, malware, adware, or other type of payload. Currently running Malware to check the damage. The link attached to the Complaint Report is [http://90364.COM/], and this is the full email we received:
From: Better Business Bureau [mailto:risk.manager@bbb.org]
Sent: Thursday, January 19, 2012 5:05 AM
To:
Subject: BBB notice RE: Case ID 35010691
Good afternoon,
Here with the Better Business Bureau would like to notify you that we have received a complaint (ID 35010691) from a customer of yours related to their dealership with you.
Please open the COMPLAINT REPORT below to find more information on this question and inform us about your opinion as soon as possible.
We hope to hear from you very soon.
Faithfully,
Nita Aracely
Dispute Counselor
Better Business Bureau
Council of Better Business Bureaus
4200 Wilson Blvd, Suite 800
Arlington, VA 22203-1838
Phone: 1 (703) 276.0100
Fax: 1 (703) 525.8277
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My company has gotten a couple of these today as well. Is it okay to block anything coming from @bbb.org and @bbb.com. Or do some valid emails come from here as well?
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Victor – I wouldn’t block email from bbb.org but you CAN block it from bbb.com. We would not send emails from @bbb.com.
Greg – BBB
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I just received a scam-mail from Theresa Morris, Dispute Counselor at the BBB in Arlington, VA. The link I was supposed to click on to open the Complaint Form is registered to:
Domain Name: 24335.COM
Registrar: MONIKER
Registrant [1832164]:
Network Support support@tech-world.com
Tech World – Privacy Services
POB 2252
Crystal Lake
IL
60039
US
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I received a email this morning from :Aac
To the Urgent Attention of the Owner/ Manager!
Re: Case # 124877133813
The Better Business Bureau is addressing you, because one of your customers has recently submitted to us a complaint relative to their business relations with you. Please use the following link to find the contents of the complaint: http://www.bbb.org/
In the interest of time and good customer relations, please let the BBB know about your position regarding this case in written form by January 31, 2012 . Your unwillingness to promptly pay attention to this issue may be reflected in the Reliability Report we give to consumers about your company.
We look forward to your prompt attention to this matter.
Faithfully yours,
Edwin Ruffin
Dispute Counselor
snieves@utah.bbb.org
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Malware bytes fails on setup, CCleaner will not install, Antivirus programs get disable, you cannot access system restore. It hides all of your program files, hides all documents, pictures, ETC disables anything admin on computer. System checker is running bogus scans and reporting ridiculous errors found. I did get Malware to install once and restarted computer, once restarted it deleted malware bytes.
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TRY CHANGING THE NAME OF MALWAREBYTES .EXE FILE. SOME OF THE MALWARE I HAVE RUN INTO RECOGNIZES THE NAME. ABC.EXE WORKS ME ME ALL THE TIME.
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If you are able to do it, sometimes you can take the hard drive out of one computer and connect it to another computer. When you log into the main drive, you can run MalwareBytes on the secondary drive. If this is not an option, try following the directions from this link:
http://www.malwarehelp.org/fake-windows-security-center-analysis-and-removal-2009.html
It has helped me save more than one computer from a total wipe. The instructions apply to most viruses that stop you from opening browsers or running programs.
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I received one of these emails today.
Good afternoon,
Here with the Better Business Bureau would like to inform you that we have been filed a complaint (ID 82508444) from one of your customers in regard to their dealership with you.
Please open the COMPLAINT REPORT below to view more information on this matter and inform us about your opinion as soon as possible.
We are looking forward to hearing from you.
Kind regards,
Carlos Baxter
Dispute Counselor
Better Business Bureau
Never open an email until I check out the website first.
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Someone in my company clicked on the link from their cell phone. Do you think the virus could impact a phone as well as a computer?
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Molly – it should not affect mobile users. it really is only a concern to PC users, although i would advise that no one click on the link.
Greg
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I got one too! It said to click on the link and that link is a facebook address??!! Crazy. My office had heard from the BBB back at the end of last year and so we knew to be wary. I checked and sure enough the text is very similar to what others are receiving it looks like. Here’s a copy and paste below. Thanks BBB for the warnings!!
**(NOTE: I ADDED EXTRA SPACES IN THE LINK ABOVE SO IT WONT CLICK THRU BUT IN MY EMAIL IT WAS INTACT OF COURSE.)
—
Subject: BBB complaint processing
From: BBB [support@bbb.org]
Hello,
Here with the Better Business Bureau informs you that we have been filed a complaint (ID 28849782) from one of your customers in regard to their dealership with you.
Please open the COMPLAINT REPORT ** below to find more information on this problem and let us know of your point of view as soon as possible.
We hope to hear from you very soon.
Regards,
Nita Aracely
Dispute Counselor
Better Business Bureau
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oh ok I see – the BBB smartly does not allow posters to put up the links-that makes sense. But anyway I thought was particularly odd and totally unbelievable! It had said Christina Abernales (dot) com. & then the word Facebook then the word Company with some punctuation in there to make it a real link of course. No kind of legit BBB link for sure!! Thanks again BBB
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I clicked on the link, but didn’t download. What are the symptoms that would show if I have the virus or not?
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Cheryl – as long as you didn’t fill out any forms asking for your personal info, you should be ok. However, I would run a virus scan to remove any malware that may have been installed.
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Got it! Thank you so much for your reply. I think I am ok….
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I clicked on the link, what are the symptoms that I would have if I have the virus?
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I received one last night too! It was around 3:25 a.m.
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Consumers nationwide are reporting a new round of phishing email scams using the BBB name and email address, this time targeted at accountants.
This latest scam uses a BBB.org email address in conjunction with the American Institute of CPAs logo and name. The message informs recipients that their CPA license is being terminated due to tax fraud allegations and encourages them to click on a link and reply to the charges. The link leads to a third party website that downloads a virus on to the recipient’s computer.
This email scam primarily targets accountants, but BBB has gotten reports of other professionals receiving the emails. The image below is a sample email.
Steps to take:
Do not reply or click on the link in the email
Forward fake BBB emails to phishing@council.bbb.org
Delete the email
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Thanks so much Greg. But what if you do click on the link…how will you know if you have the virus or not? Are there any symptoms?
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Hi,
I received one today too but I opened it on my blackberry. What do I do now? Is there a program that I can use on my phone to scan for viruses?
Thanks.
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Just received a customer complaint email looking like it’s from BBB. I checked it out. Thank you for making us aware that this is indeed a scam. I check almost all items that filter into my Spam email and have found most of them to be phishy.
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I have been out sick from work. i returned to work today and found 3 email’s from BBB.. thanks for informing people about this scam. i will be forwarding the e-mail’s to the address Greg Hudson posted above! I hope your able to resolve this issue soon!
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I also received one of these emails. It scared me as well being that I am a independent business owner. Unfortunately, I did click the link on my Mac. No repercussions seen as of yet. The message looked like this:
Attn: Owner/Manager Here with the Better Business Bureau informs you that we have been sent a complaint (ID 89061148) from your customer with respect to their dealership with you. Please open the COMPLAINT REPORT below to find more information on this matter and let us know of your opinion as soon as possible. We are looking forward to your prompt reply.
Faithfully,
Arnold Melendez
Dispute Counselor
Better Business Bureau
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I received one of these today, from info@bbb.org asking me to go to this website:
//pcbuyit.de/compl
I’m glad I googled the subject line – it brought me right here.
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This e-mail for us had a worm in it that liked to install into
C:\Documents and Settings\”user”\Application Data
or
C:\users\”user”\My Documents\Downloads
it would be named random chars.
I then would start dropping its self on and mapped or removable drives.
It also would drop .tmp files in
C:\Documents and Settings\”user”\Local Settings\Temp\
under the name of POS***.tmp
the stars are random.
I hope this helps any one that is infected by the same virus.
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Got one as well:
Good afternoon,
Here with the Better Business Bureau notifies you that we have been sent a complaint (ID 39100657) from your customer in regard to their dealership with you.
Please open the COMPLAINT REPORT below to view the details on this matter and inform us about your position as soon as possible.
We are looking forward to your prompt reply.
Regards,
Arnold Melendez
Dispute Counselor
Better Business Bureau
________________________________
Council of Better Business Bureaus
4200 Wilson Blvd, Suite 800
Arlington, VA 22203-1838
Phone: 1 (703) 276.0100
Fax: 1 (703) 525.8277
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Hi,
I received this mail in my client mailbox. I am from India and work for a US based client. I clicked it initially but disconnected from the internet and forced shutdown my system within a minute as I was not sure if it was a legit mail. Before doing the disconnect and shutdown, a new window opened in chrome asking me to allow JAVA to run which I did not do. Upon restarting, a disk check ran and once my system restarted, I got a Malware notice that went something like KB04***.exe which I got quarantined and subsequently deleted. How would I know if I still have some problem? Is there some defined characteristics of the virus/malware infection that tells us that we have a problem?
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I received this today – it went into my junk folder so I could see the link wasn’t actually a BBB address: I’m in the UK and admit I’d never heard of BBB!
Good afternoon,
Here with the Better Business Bureau would like to notify you that we have been sent a complaint (ID 00609393) from your customer related to their dealership with you.
Please open the COMPLAINT REPORT below to view the details on this problem and inform us about your opinion as soon as possible.
We hope to hear from you very soon.
Kind regards,
Rebecca Wilcox
Dispute Counselor
Better Business Bureau
________________________________
Council of Better Business Bureaus
4200 Wilson Blvd, Suite 800
Arlington, VA 22203-1838
Phone: 1 (703) 276.0100
Fax: 1 (703) 525.8277
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I received one of these. I live in Ireland and I don’t have a business! Didn’t click on the link thank goodness.
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I recieved the following email at my company, I assume that it is the same.
Hello,
Here with the Better Business Bureau notifies you that we have been sent a complaint (ID 38073744) from one of your customers related to their dealership with you.
Please open the COMPLAINT REPORT below to view more information on this case and inform us about your position as soon as possible.
We are looking forward to your prompt reply.
Regards,
Gerard Johnson
Dispute Counselor
Better Business Bureau
________________________________
Council of Better Business Bureaus
4200 Wilson Blvd, Suite 800
Arlington, VA 22203-1838
Phone: 1 (703) 276.0100
Fax: 1 (703) 525.8277
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I just received this spam e-mail today. Looks like this guy is still out there causing trouble. Here is the e-mail:
Attention: Owner/Manager
Here with the Better Business Bureau notifies you that we have received a complaint (ID 49644578) from your customer related to their dealership with you.
Please open the COMPLAINT REPORT below to view the details on this issue and suggest us about your point of view as soon as possible.
We hope to hear from you shortly.
Regards,
Arnold Melendez
Dispute Counselor
Better Business Bureau
——————————————————————————–
Council of Better Business Bureaus
4200 Wilson Blvd, Suite 800
Arlington, VA 22203-1838
Phone: 1 (703) 276.0100
Fax: 1 (703) 525.8277
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I just received another one of these scam emails.
Here is the internet routing header from the email, that shows where the email originated… (I blanked out my email address for privacy reasons)
X-Antivirus: AVG for E-mail
Return-Path:
Delivered-To: ———@1299696.1391370
Received: (qmail 27247 invoked by uid 78); 5 Mar 2012 10:40:13 -0000
Received: from unknown (HELO cloudmark1) (10.49.16.96)
by 0 with SMTP; 5 Mar 2012 10:40:13 -0000
Return-Path:
Received: from [151.63.106.72] ([151.63.106.72:12981] helo=bbb.org)
by cm-mr21 (envelope-from )
(ecelerity 2.2.3.46 r(37554)) with ESMTP
id 7C/BC-05444-C08945F4; Mon, 05 Mar 2012 05:40:13 -0500
Received: from apache by bbb.org with local (Exim 4.67)
(envelope-from )
id 4Q52AN-VVU96I-IL
for ; Mon, 5 Mar 2012 11:40:10 +0100
To:
Subject: Your company is accused of illegal financial transactions.
X-PHP-Script: bbb.org/sendmail.php for 151.63.106.72
From: “Merle Grant”
X-Sender: “Merle Grant”
X-Mailer: PHP
X-Priority: 1
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary=”————09090100907050102030804″
Message-Id:
Date: Mon, 5 Mar 2012 11:40:10 +0100
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Are the links in the emails consistent or do they change? We’re getting a few of these today, and I’m going to try to block the URLs. So far, I don’t have the URLs for the emails we’ve been getting, so I don’t know just yet.
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We too have received this email multiple times and it slowly evolves looking more and more authentic I know that if it was the BBB they would call or send a real letter so have just been deleting them hopefully this helps others in the future.
Ben & Munson Mech Plumbing
300 N 100 W
Lehi, UT 84043
(801) 960-1766
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Curiosity killed the cat…i knew better…but i clicked on the attachment.
I have gotten this email several times at my Yahoo address but each time it looks more and more authentic. Yahoo didn’t run the attachment like it usually does before allowing it to open.
When i opened the attachment, which was suppose to be details about the complaint, it was a website which appeared to be in Portuguese possibly. Quickly, closed the website and deleted the email from my work computer but i knew i had been hit with something. My corporate virus protection never detected it nor did it warn me that i had just been hit.
This morning, i ran my virus scan and a trojan was found on my C drive, in my document folder. The trojan was removed but now it is sitting in my quanantined folder until an IS tech can get to my computer. My IS dept. told me i shouldn’t have run the virus scan, that i may have actually allowed the trojan more access to my computer….but my virus protection didn’t even tell me i had been hit!
Does anyone know the amount of damage this virus causes or the type of info this trojan is looking for?
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I also received this scam e-mail this morning.
Business Owner/Manager,
One of your recent customers has submitted a complaint with The Better Business Bureau regarding the negative experience he had with your company. The consumer statement is inserted below. Please provide your response to this matter as soon as possible. The most efficient way to file your response is via the Online Complaint system. Please follow this URL to download the above-mentioned customer complaint and provide your response to it:
BBB complaint center
Use the following data to login:
Case ID: #9647783
Password: 35434
The Better Business Bureau provides an efficient third-party role, and helps you resolve your customer disputes with minimum friction. We develop and maintain online Reliability reports on American companies, open to the Public and used by millions of business customers. A satisfactory customer report can have a pronounced positive influence on your business.
We hope for your immediate attention to this matter.
Sincerely,
Honorato Cobb
Dispute Counselor
It’s good that our corporate ant-virus detected it and refrained me from opening the said attachment.
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I received this email today as well. Although this email is different from earlier versions, the email I received was sent by Lance Mayer, Dispute Counselor and had been sent to email addresses that are no longer used in our company.
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Received this morning. There was a file attached called “Complaint_ID60bT36258.htm”
Good afternoon,
Here with the Better Business Bureau would like to inform you that we have received a complaint (ID 87428678548)
from a customer of yours in regard to their dealership with you.
Please open the COMPLAINT REPORT attached to this email (open with Internet Explorer/Firefox)
to view the details on this issue and suggest us about your position as soon as possible.
We hope to hear from you shortly.
Regards,
ARLETTE PARROTT
Dispute Counselor
Better Business Bureau
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I also got this – was scary! I am glad the phone number mentioned is same and you all got in spam so I am a little relaxed.
It came from strange email id: lozurnqeybhrfr@go.com
Dear business owner, we have received an online tip about your company possible involvement in home renovation scam. You are asked to provide your official response to this complaint within 28 days. Absence of the necessary information will result in downgrading your Better Business Bureau rating and probable termination of your BBB accreditation status.
Council of Better Business Bureaus
3033Â Wilson Blvd, Suite 600
Arlington, VA 22201
Phone: 1 (703) 276.0100
Fax: 1 (703) 525.8277
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It is still circulating, I got one today. Hovering over the ‘click here’ link my computer showed an address that began with camphoneyhole.com
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What is BBB doing to stop this type of emails? How do I tell between a real email vs. a spam. This type of garbage effects the credibility of BBB. I get them almost every day, so I had to add bbb.org domain to our spam filter on the exchange server.
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I got this email, but after I read this post Im glad is not real.
Attn: Owner/Manager
The Better Business Bureau has been filed the above mentioned complaint from one of your customers in respect of their business relations with you.
The details of the consumer’s concern are contained in attached file.
Please examine this matter and advise us of your opinion.
Please open the ATTACHED REPORT to respond this complaint.
We look forward to your prompt response.
Faithfully yours,
Louis Gerald
Dispute Counselor
Better Business Bureau
info@bbb.org
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just got this. from a Louis Gerald. a couple of emails actually. one also that the USPS has a package in Corpus Christi TX that’s mine?
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We received one of these today, and unfortunately the recipient opened it and now has a totally trashed pc. All software has gone and the virus is stopping us downloading a fix from the internet. We’re in the UK.
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Wish I could say I was smart enough to not open the link. I instantly ran my virus protection when I noticed the message was sent to multiple addresses. I still lost all my pics and documents. My virus protection kept finding things and removing them I have about 25 things in quarantine. Also I had to keep restarting my virus protection…and part of my virus protection is in the quarantine now…not sure. But it is always best to run your internet through a separate user account from the administrators account on your pc…I did not do this…now I wish I had. Lesson learned…LESSONS learned
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My law office received the following on May 19, 2012 but did not open the attachment:
Hello,
The Better Business Bureau has been sent the above mentioned complaint from one of your customers concerning their business relations with you.
The detailed information about the consumer’s concern is presented in enclosed document.
Please review this case and let us know about your opinion.
Please open the ATTACHED REPORT to answer this complaint.
We look forward to your urgent attention to this matter.
Yours faithfully,
Anita Emil
Dispute Counselor
Better Business Bureau
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This is absolutely good. I was not expecting that I’d get so much out of reading your write up! You’ve just got yourself a returning visitor and your blog contain lot of information with unique points.Please keep writing, I am waiting for your upcoming blogs. Thank you very much.
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Very goods information onThe Better Business Bureau has been sent above mentioned complaint from one of customers concerning business relations.I need to say thanks very much for your job you have made in writing this posting. I am hoping the same perfect work from you in the future also.
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Received this email today, but with “noreply@badoo.com” as the return address.
“Good afternoon,
Here with the Better Business Bureau would like to inform you that we have received a complaint (ID 952385667)
from a customer of yours in regard to their dealership with you.
Please open the COMPLAINT REPORT attached to this email (open with Internet Explorer/Mozilla Firefox)
to view the details on this issue and suggest us about your position as soon as possible.
We hope to hear from you shortly.
Regards,
TELMA COCHRAN
Dispute Counselor
Better Business Bureau”
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I received an email this morning from “Better Business Bureau” (help@bbb-email.org)
Subject RE: Case#6362197: Greg Larson
Dear Company:
As you are aware, the Better Business Bureau contacted you regarding the above-named complainant, seeking a response to this complaint. Your position is available online.
The following URL (website address) below will take you directly to this complaint and you will be able to view the response directly on our website:
http://newyork.app.bbb.org/complaint/view/6362197/b/786783769f
The complainant has been notified of your response.
The BBB believes that your response adequately addresses the disputed issues and/or has exhibited a good faith effort to resolve the complaint. The complaint will close as “Administratively Judged Resolved” and our records will be updated.
If you fail to honor your agreement or if the consumer has information that disputes the accuracy of your firm’s response, we will notify your office with substantiation to support the consumer’s position and the case will be re-opened. Cases will not be re-opened without documentation or good cause.
The BBB appreciates this opportunity to serve you. Dispute Resolution Department.
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Here’s what I received today:
RE: Case# 2241451: Elizabeth OrtizTuesday, September 4, 2012 11:57 AM
From: “Better Business Bureau”
To: john.cordova@sbcglobal.net, john.cornett@sbcglobal.net, jose.andrada@sbcglobal.net, jose.aranda@sbcglobal.net, jose.baltasar@sbcglobal.net, jose.fariasc21tk@sbcglobal.net, jose.gat@sbcglobal.net, jose.jose4647@sbcglobal.net, jose.jose6055@sbcglobal.net, jose.leiva@sbcglobal.net… more
Cc: jose.soler@sbcglobal.net, jose.velasquez1@sbcglobal.net, jose017@sbcglobal.net, jose.soler@sbcglobal.net, jose.velasquez1@sbcglobal.net, jose017@sbcglobal.netAugust 31, 2012
Case# 2241451: Elizabeth Ortiz
Dear Company:
As you are aware, the Better Business Bureau contacted you regarding the above-named complainant, seeking a response to this complaint. Your position is available online.
The following URL (website address) below will take you directly to this complaint and you will be able to view the response directly on our website:
http://newyork.app.bbb.org/complaint/view/2241451/b/775473325f
The complainant has been notified of your response.
The BBB believes that your response adequately addresses the disputed issues and/or has exhibited a good faith effort to resolve the complaint. The complaint will close as “Administratively Judged Resolved” and our records will be updated.
If you fail to honor your agreement or if the consumer has information that disputes the accuracy of your firm’s response, we will notify your office with substantiation to support the consumer’s position and the case will be re-opened. Cases will not be re-opened without documentation or good cause.
The BBB appreciates this opportunity to serve you. Dispute Resolution Department.
Better Business Bureau Serving Metropolitan New York, Inc.
30 East 33rd St., 12th Floor
New York, NY 10016
212.533.6200
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This is the e-mail address where it came from:
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Here it is again:
(inquiry@newyork.bbb.org)
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I just received this same email and now because I replied with saying warnings came up on anti-virus when I clicked on the report they have the wrong person, I am afraid that I just opened myself up to more malicious activity. Why must people spend their time looking for evil doings?
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email address it came from is
Better Business Bureau
I separated it so it would show up
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just received one that looks like this:
Better Business Bureau©
Start With Trust©
Sat, 08 Sep 2012 10:46:39 +0300
RE: Case # 60618670
Hello,
The Better Business Bureau has received the above mentioned complaint from one of your customers on the subject of their business relations with you. The details of the consumer’s concern are contained in attached file. Please review this question and let us know about your point of view as soon as possible. Please open the ATTACHED REPORT to answer on this case.
We are looking forward to your prompt attention to this matter.
Faithfully yours,
Bianca Cancelier
Dispute Counselor
Better Business Bureau
Download Attached Report: Report #60618670
This is an automatically generated email Please do not reply to this email address.
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I received this today:
From: Better Business Bureau
Date: Friday, September 14, 2012 11:29 AM
To: (removed)
Subject: Case# 6230088: Frances Little
Attachment: BBB_complaint.zip (which contains BBB_complaint.exe. Which I did NOT open)
September 14, 2012
Owner/Manager
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by September 20, 2012 . Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint, answer the questions and respond to us. (self-extracting archive, Adobe PDF)
If you are unable to respond using the internet, then please respond in writing to the address above or by Fax at (801) 892-6002.
We look forward to your prompt attention to this matter.
Sincerely,
BBB of New York Area
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I am really, really glad I never clicked on the link “COMPLAINT REPORT” below. After some investigation I found that the link goes to: dev(dot)rst-stom(dot)kz/apache-handler(dot)htm Thanks so much everyone for providing all the information warning about these malicious “BBB” scam emails!
Here is most of the message:
From: Better Business Bureau
Subject: Urgent information from BBB
Date: September 20, 2012 12:10:01 AM PDT
Attn: Owner/Manager
Here with the Better Business Bureau notifies you that we have received a complaint (ID 281923933)
from one of your customers with respect to their dealership with you.
Please open the COMPLAINT REPORT below to obtain more information on this matter and let us know of your point of view as soon as possible.
We are looking forward to your prompt reply.
Regards,
Dexter Ladd
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Dear business owner, we have received a complaint about your company possible involvement in check cashing and Money Order Scam.
You are asked to provide response to this complaint within 7 days.
Failure to provide the necessary information will result in downgrading your Better Business Bureau rating and possible cancellation of your BBB accreditation status.
Complaint ID#1258194
Council of Better Business Bureaus
3033 Wilson Blvd, Suite 600
Arlington, VA 22201
Phone: 1 (703) 276.0100
Fax: 1 (703) 525.8277
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I received one of these emails today. Scary! It is getting so you cannot click on a link at all anymore, in fear of a virus or malware.
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Seems this scam is still very much alive. Here’s what I received:
=========================================
Better.Business Bureau
To: xxxx
Activity Report
Dear business owner, we have received a complaint about your company possible involvement in check cashing and Money Order Scam.
You are asked to provide response to this complaint within 7 days.
Failure to provide the necessary information will result in downgrading your Better Business Bureau rating and possible cancellation of your BBB accreditation status.
Complaint ID#3111296
Council of Better Business Bureaus
3033 Wilson Blvd, Suite 600
Arlington, VA 22201
Phone: 1 (703) 276.0100
Fax: 1 (703) 525.8277
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I received this and a self extracting pdf this morning. Clicked on the pdf and nothing which always means something bad! Though if it was real I wish the BBB didn’t use self-extracting files…
————————————————————————————————
October 22, 2012
Owner/Manager
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by October 25, 2012. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint, answer the questions and respond to us. (self-extracting archive, Adobe PDF)
If you are unable to respond using the internet, then please respond in writing to the address above or by Fax at (312) 832-9985.
We look forward to your prompt attention to this matter.
Sincerely,
BBB Serving Chicago & Northern Illinois
330 North Wabash Avenue, Suite 3120
Chicago, IL 60611
(312) 832-0500
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I received the following today.
BBB Complaint Dep
October 22, 2012
Owner/Manager
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by October 25, 2012. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint, answer the questions and respond to us. (self-extracting archive, Adobe PDF)
If you are unable to respond using the internet, then please respond in writing to the address above or by Fax at (312) 832-9985.
We look forward to your prompt attention to this matter.
Sincerely,
BBB Serving Chicago & Northern Illinois
330 North Wabash Avenue, Suite 3120
Chicago, IL 60611
(312) 832-0500
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I received this email today and figured it wasn’t valid, but was glad I did some checking and found this site’s information. Aside from “Bureau” being spelled incorrectly in the subject line and improper grammar used throughout the email, the website that the link (“APPEAL REPORT”) would have directed me to was suspect (http://mathias-aufschneider.fr/bbbcmpln.html). Hope you catch these people!
_____________________
Subject: Better Business Beareau Complaint #46Q635Q37
From: “Better Business Bureau”
To: {my business email address}
Date: 10/24/2012 08:18 AM
Hello,
Here with the Better Business Bureau would like to notify you that we have assumed a pretension (ID 46Q635Q37) from one of your clientes in regard to their dealership with you.
Please view the APPEAL REPORT below to find more information on this matter and let us know of your point as soon as possible.
On a website above you will need your complain id: 46Q635Q37 to overview it.
We hope to see action from you very soon.
===================================
Faithfully,
Paul Bragiel
Dispute counselor
Better Business Bureau
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I just received two of these emails today:
Attn: Owner/Manager
Here with the Better Business Bureau informs you that we have been filed a claim (ID 55A434S59) from one of your clientes related to their dealership with you.
Please overview the COMPLIANT REPORT downward to obtain the details on this question and communicate with us about your point as soon as possible.
On a website above you will need to enter your complain id: 55A434S59 to view it.
We hope to see operation from you very soon.
________________________________________
Sincerely,
Paula Davis
Dispute advisor
Better Business Bureau
________________________________________
Council of Better Business Bureaus
1100 Wilson Vale Suite 200
Charlotte, DC 56568-2972
Phone: 1 (703) 288.0100
Fax: 1 (703) 519.9177
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Attn: Owner/Manager
Here with the Better Business Bureau informs you that we have been sent a claim (ID 75129943) from one of your customers about their dealership with you.
Please open the CLAIMS REPORT downward to review more information on this problem and let us know of your point as soon as possible.
On a website above you will be asked for your complain id: 75129943 to overview it.
We are looking forward to hearing from you.
___________________________________
Faithfully,
Katherine Schulte
Dispute advisor
Better Business Bureau
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I have been bombarded by these emails and I am in Australia. Luckily I knew the first time that there is no such business as the BBB in Australia. These idiots are obviously sending these emails to businesses all over the world.
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Just got this and opened the file because I have written the BBB in the past. Luckily, I am on a Mac and it wouldn’t let me open it.
RE: Case #9715979791
Hello,
The Better Business Bureau has been filed the above mentioned complaint from one of your customers in respect of their business relations with you. The details of the consumer’s concern are contained in enclosed document. Please give attention to this issue and inform us about your opinion as soon as possible. We kindly ask you to open the COMPLAINT REPORT (attached to this email) to reply on this complaint.
We are looking forward to your prompt response.
Faithfully yours,
Israel Armstrong
Dispute Counselor
Better Business Bureau
Better Business Bureau
3033 Wilson Blvd, Suite 600 Arlington, VA 22201
Phone: 1 (703) 276.0100 Fax: 1 (703) 525.8277
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received this today /same deal – scam !
Better Business Bureau©
Start With Trust©
Fri, 26 Oct 2012
RE: Case #6245279937
Hello,
The Better Business Bureau has been filed the above mentioned complaint from one of your customers in respect of their business relations with you. The details of the consumer’s concern are contained in enclosed document. Please give attention to this issue and inform us about your opinion as soon as possible. We kindly ask you to open the COMPLAINT REPORT (attached to this email) to reply on this complaint.
We are looking forward to your prompt response.
Faithfully yours,
Solomon Trevino
Dispute Counselor
Better Business Bureau
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received one mail today from the following adress IP: 171.101.208.144
Thailand Bangkok True Broadband, just this info should arise suspicions!!
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Got mine today……used email tracker and found
The source IP address is 194.44.82.186.
Geo-Location Information
Country Ukraine
State/Region 15
City Lviv
Latitude 49.8407
Longitude 24.0305
Area Code
Not to worry…..I don’t do business in the Ukraine.
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I tried to open but iPhone wouldn’t let it…came on a very impressive website letterhead?
Having trouble reading this e-mail? View it in your browser
Better Business Bureau©
Start With Trust©
Tue, 30 Oct 2012 14:24:57 -0200
RE: Case #72711310
Hello Sirs,
The Better Business Bureau has received the above-referenced complaint from one of your associates regarding their business relations with you. The detailed information about the consumer’s concern is presented in enclosed document. Please give attention to this issue and inform us about your standpoint as soon as possible. Please open the COMPLAINT REPORT to find the details on this case.
We look forward to your prompt response.
Faithfully yours,
Dmitrii Fobidge
Dispute Counselor
Better Business Bureau
DOWNLOAD REPORT: Report #72711310
Council of Better Business Bureaus
3033 Wilson Blvd, Suite 600 Arlington, VA 22201
Phone: 1 (703) 276.0100 Fax: 1 (703) 525.8277
This message was sent to mwpearrow@yahoo.com. Don’t want to receive these emails anymore? You can unsubscribe
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I received the below email today. Before I found this article I actually tried to open the file. I always complete a virus scan before i open any files from email and usually never open anything from someone I dont know, but of course this email looks very real and even links you to BBB. The file is a zip attachment, I downloaded to my desktop and when I extracted the file it says its an APPLICATION file not a PDF, and this is what alerted me that something was not right especially after not being able to find the persons name on BBB website…..the IP address where the email originated from is – 187.115.125.12 somewhere located in Brazil, Rio Grande do Sul, Caxias Do Sul. Latitude -29.1689, longitude -51.1785
Better Business Bureau©
Start With Trust©
Fri, 26 Oct 2012
RE: Case #7391936022
Hello,
The Better Business Bureau has been filed the above mentioned complaint from one of your customers in respect of their business relations with you. The details of the consumer’s concern are contained in enclosed document. Please give attention to this issue and inform us about your opinion as soon as possible. We kindly ask you to open the COMPLAINT REPORT (attached to this email) to reply on this complaint.
We are looking forward to your prompt response.
Faithfully yours,
Edna Hawkins
Dispute Counselor
Better Business Bureau
Better Business Bureau
3033 Wilson Blvd, Suite 600 Arlington, VA 22201
Phone: 1 (703) 276.0100 Fax: 1 (703) 525.8277
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We just received this e-mail (10/30/2012)… by the introduction and the bad grammar, I suspected to be a scam with a virus attached to it. Did not open it and deleted it right away !! I guess my guts were right !!
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*** I recieved this crap on 10/24/12. Please, BBB, go after these criminals who nothing to better than to waste our time and email account space. ***
Hello,
Here with the Better Business Bureau informs you that we have been filed a claim (ID 16966226) from a customer of yours regarding their dealership with you.
Please view the COMPLIANT REPORT downwards to view more information on this matter and communicate with us about your opinion as soon as possible.
On a website above you will need to enter your complain id: 16966226 to solve it.
We are looking forward to your prompt reply.
——————————————————————————–
Sincerely,
Carlos Baxter
Dispute counselor
Better Business Bureau
——————————————————————————–
Council of Better Business Bureaus2100 Wilson Ave Suite 005 Charlotte, TX 78737-1082Phone: 1 (703) 231.0100Fax: 1 (703) 563.3977
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I just received one of those e-mails. I have copied and attached the properties so maybe someone can follow up:
Content-Type: multipart/mixed;
boundary=”————463786057133098399171556″
X-Server: LogSat Software SMTP Server
X-SF-WhiteListedReason: Quarantine force-delivery
X-SF-RX-Return-Path:
X-SF-HELO-Domain:
X-SF-Originating-IP: 209.249.50.254
X-Rejection-Reason: 12 – 521 The IP 209.249.50.254 is Blacklisted by bl.spamcop.net. Email intercepted and quarantined. For help and delivery instructions, visit http://www.spamblockerservices.com/help.asp?r= – Spam Blocker Services Blocked – see http://www.spamcop.net/bl.shtml?209.249.50.254 —
Return-Path: EC3BF0C@ptlmfginc.com
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Is this really?
From: “Better Business Bureau”
Date: Wed, 07 Nov 2012 01:17:22 -0400
To:
Subject: Complaint from one of your customers
Sorry, your e-mail does not support HTML format. Your messages can be viewed in your browser
Better Business Bureau©
Start With Trust©
06 Nov 2012
Hello amanda@innmtg.com,
The Better Business Bureau has been filed the above mentioned complaint from one of your customers in respect of their business relations with you.
The details of the consumer’s concern are contained in enclosed document. Please give attention to this issue and inform us about your opinion as soon as possible.
We kindly ask you to open the COMPLAINT REPORT (attached to this email) to reply on this complaint.
We are looking forward to your prompt response.
Faithfully yours,
Milo Rodriguez
Dispute Counselor
Better Business Bureau
Better Business Bureau
3033 Wilson Blvd, Suite 600 Arlington, VA 22201
Phone: 1 (703) 276.0100 Fax: 1 (703) 525.8277
This message was sent to amanda@innmtg.com. Don’t want to receive these emails anymore? You can unsubscribe
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I have just had one of these email i have saved it as i thought it looked funny, having just started my business, thank god i googled it and came across your comments, have now reported it to my local trading stanards, thankyou.
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I just received a similar email as the other ones posted here. Thanks to the BBB for staying on top of this. The email I received had an attachment “pdf-report-A3C2E299FC15.pdf.zip”
The text of the email is copied below.
Thank you.
Hello arlington@tkdlifeskills.com,
The Better Business Bureau has been filed the above mentioned complaint from one of your customers in respect of their business relations with you.
The details of the consumer’s concern are contained in enclosed document. Please give attention to this issue and inform us about your opinion as soon as possible.
We kindly ask you to open the COMPLAINT REPORT (attached to this email) to reply on this complaint.
We are looking forward to your prompt response.
Faithfully yours,
Rena Stanley
Dispute Counselor
Better Business Bureau
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I just received this too. It’s still out there. The email was something from atlasboston.com
Thanks,
Carla
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I just got this email…containing the .pdf.zip file. Still out there and looks quite real.
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Got one too includes a zip file, looked very professional indeed, but it came from someone with a sanyou.com.cn domain with the text:
Hello ,
The Better Business Bureau has been filed the above mentioned complaint from one of your customers in respect of their business relations with you.
The details of the consumer’s concern are contained in enclosed document. Please give attention to this issue and inform us about your opinion as soon as possible.
We kindly ask you to open the COMPLAINT REPORT (attached to this email) to reply on this complaint.
We are looking forward to your prompt response.
Faithfully yours,
Eliza Leon
Dispute Counselor
Better Business Bureau
________________________________________
Better Business Bureau
3033 Wilson Blvd, Suite 600 Arlington, VA 22201
Phone: 1 (703) 276.0100 Fax: 1 (703) 525.8277
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wow….this has been going on for awhile, hasn’t it?
Just got one today in my ‘spam’ folder. Deleted it right away, considering I don’t have a business and, therefore, no customers!
Sorry, I didn’t keep any info on it for you.
I belong to some ‘groups’ that do have small on-line businesses and I’ll do my best to warn them.
Thanks!
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Just got one in spam…
Better Business Bureau©
Start With Trust©
06 Nov 2012
Hello XXXXXX@sbcglobal.net,
The Better Business Bureau has been filed the above mentioned complaint from one of your customers in respect of their business relations with you.
The details of the consumer’s concern are contained in enclosed document. Please give attention to this issue and inform us about your opinion as soon as possible.
We kindly ask you to open the COMPLAINT REPORT (attached to this email) to reply on this complaint.
We are looking forward to your prompt response.
Faithfully yours,
Tamara Garcia
Dispute Counselor
Better Business Bureau
——————————————————————————–
Better Business Bureau
3033 Wilson Blvd, Suite 600 Arlington, VA 22201
Phone: 1 (703) 276.0100 Fax: 1 (703) 525.8277
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I got the same exact email as FCC did except mine had a different person signed on it. I replied back and told them to —- off!!! Good luck catching these bastards!!
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Just received this spam … at first as a printing shop owner i freaked … but my email host right away targeted as suspicious here is what it said (came with a zip folder)…
November 13, 2012
Owner/Manager
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by November 15, 2012. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint, answer the questions and respond to us. (self-extracting archive, Adobe PDF)
We look forward to your prompt attention to this matter.
Sincerely,
Better Business Bureau Complaint Department
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I just got one, too … I clicked the attachment, but did not open the zip file (I deleted it)
Here’s what I got:
FW:Case #23663969
From The Better Business Bureau (complaints@newyork.bbb.org)
To XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Then the attachment, which reads: bbb_complaint_case~zip.file (92 KB)
Contents: Owner/Manager
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by November 20, 2012. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint (attached file), answer the questions and respond to us.
We look forward to your prompt attention to this matter.
Sincerely,
BBB Serving Metropolitan New York, Long Island and the Mid-Hudson Region
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This is what I received today and we are in Canada
From: Better Business Bureau [mailto:Saul_Thornton@newyork.bbb.org]
Sent: Tuesday, November 27, 2012 11:54 AM
To:
Subject: FW:Case #8435864536
Owner/Manager
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by November 30, 2012. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint (attached file), answer the questions and respond to us.
We look forward to your prompt attention to this matter.
Sincerely,
BBB Serving Metropolitan New York, Long Island and the Mid-Hudson Region
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Still out there!! – received 15/11/12 – thankfully my email pulled it out as suspicious.
Attn: Owner/Manager
The Better Business Bureau has got the above-referenced complaint from one of your clients concerning their business relations with you.
The detailed information about the consumer’s concern is included in attached document.
Please print attached complaint case, examine this matter and inform us about your point of view.
We kindly ask you to reply this complaint.
We look forward to your urgent reply.
Yours faithfully,
Jean Austin
Better Business Bureau
________________________________________
Viruses found in the attached files
• complaint cas#~1.zip: Trojan horse Downloader.Generic13.PZY. The attachment was moved to the Virus Vault.
Checked by AVG – http://www.avg.com
Version: 2012.0.2221 / Virus Database: 2629/5404 – Release Date: 11/18/12
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Mine came today and does not look like the one posted in your article, although it uses the Council of Better Business Bureaus/ 3033 Wilson Blvd Suite 600/ Arlington Va. address. Interestingly beneath this is a note that: “this message was sent to rdrjr2@netscape.net ”
do you want me to forward a copy of this to you?
and the email address it came to is my personal email address, although it may show up somewhere like Linkedin.
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I just received one today. It’s not exactly the same as what was posted in BBB’s article, but I am assuming it is a hoax. I DO have customers, so I’d appreciate feedback as to whether this is real or not. It said:
From: Better Business Bureau
To: _____
Date: Monday, December 03, 2012 10:17 am
Subject: FW:Case #289535495
Attachments:
Text version of this message. (1KB)
case#289535495.zip (137KB)
Owner/Manager
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by December 05, 2012. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint (attached file), answer the questions and respond to us.
We look forward to your prompt attention to this matter.
Sincerely,
BBB Serving Metropolitan New York, Long Island and the Mid-Hudson Region
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Danielle, this is NOT real because I received the same e-mail with the same case # today.
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Is there a BBB address that we can send the fake emails to?
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I got the email today. It was from Better Business Bureau [Scot_Harris@newyork.bbb.org]
Owner/Manager
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by December 05, 2012. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint (attached file), answer the questions and respond to us.
We look forward to your prompt attention to this matter.
Sincerely,
BBB Serving Metropolitan New York, Long Island and the Mid-Hudson Region
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I work in tech support and we often get emails similar to these. Sometimes it says to check the attachment and there isn’t one. BBB, do you have any tips on how we as a company can tell if we’re getting a legit complaint?
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I have been getting a number of these e-mails. All links in the e-mail direct you back to sikaca dot com
RE: Issue # 45C046Q50
Valued client
The Better Business Bureau has been filed the above mentioned grievance from one of your clientes as regards their business relations with you. The detailed description of the consumer’s uneasiness are available by clicking the link below. Please pay attention to this problem and inform us about your view as soon as possible.
We amiably ask you to overview the APPEAL REPORT to reply on this grievance.
We are looking forward to your prompt rebound.
WBR
Abigail Clegg
Dispute Consultant
Better Business Bureau
——————————————————————————–
——————————————————————————–
Better Business Bureau
3003 Wilson Blvd, Suite 600 Arlington, VA 21401
Phone: 1 (703) 276.0100 Fax: 1 (703) 525.8277
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I received one today also and thought I’d better check it out before clicking on anything:
RE: Issue No. 10420796
Hello
The Better Business Bureau has been filed the above mentioned appeal from one of your clientes in regard to their dealings with you. The information about the consumer’s disturbance are available for review at a link below. Please give attention to this question and notify us about your glance as soon as possible.
We pleasantly ask you to click and review the APPEAL REPORT to meet on this plaint.
We are looking forward to your prompt answer.
Best regards
Cooper Myers
Dispute Councilor
Better Business Bureau
________________________________________
________________________________________
Better Business Bureau
3013 Wilson Blvd, Suite 600 Arlington, VA 28101
Phone: 1 (703) 276.0100 Fax: 1 (703) 525.8277
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Just going through my emails and it appears I have another – ha ha ha:
RE: Case No. 75973931
Greetings
The Better Business Bureau has been entered the above mentioned appeal from one of your clients in respect to their business contacts with you. The detailed description of the consumer’s worry are available for review at a link below. Please pay attention to this matter and let us know about your judgment as soon as possible.
We pleasantly ask you to click and review the GRIEVANCE REPORT to meet on this appeal.
We awaits to your prompt reaction.
Best regards
Samantha Green
Dispute Consultant
Better Business Bureau
Better Business Bureau
3073 Wilson Blvd, Suite 600 Arlington, VA 21601
Phone: 1 (703) 276.0100 Fax: 1 (703) 525.8277
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Yes, here was my message…. seems they change it around somewhat…
The Better Business Bureau has been entered the above said claim letter from one of your customers with regard to their dealings with you. The detailed description of the consumer’s disturbance are available for review at a link below. Please pay attention to this point and let us know about your glance as soon as possible.
We amiably ask you to open the CLAIM REPORT to respond on this grievance.
We awaits to your prompt answer.
WBR
Jesus Gutierrez
Dispute Advisor
Better Business Bureau
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Just got one myself:
The Better Business Bureau has been entered the above said claim letter from one of your users with reference to their business relations with you. The detailed description of the consumer’s worry are available visiting a link below. Please pay attention to this point and notify us about your glance as soon as possible.
We politely ask you to open the CLAIM REPORT to answer on this grievance.
We are looking forward to your prompt response.
WBR
Dominic Evans
Dispute Consultant
Better Business Bureau
The “notify us about your glance” gave it right away.
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Got one such alert today saying complaint from Beautyandbeastfrance.com. Looking at the suspicious email contents and I’m no way related any business deal with such client. I just shift-delete this email.
Thanks
regards
Niranjan
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Better Business Bureau [notification@bbb.org] this was the email that I received and it did look legit but we try to be cautious and didn’t click it. We get about 50-100 scams a week in all our email accounts. It really stinks.
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I work in customer service for the company i work for. I received one today from notify@bbb.org. I deleted it after checking this site for information. However, I have not seen anyone mention the notify@bbb.org email address yet. Is this also a scam email?
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Date: Mon, 14 Jan 2013 13:17:38 -0700
From: “Better Business Bureau”
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.12) Gecko/20101103 Thunderbird/3.1.6
MIME-Version: 1.0
To: <gary@xxxxx
Subject: Case #204609221
Return-Path:
Owner/Manager
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by January 15, 2013. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint (attached file), answer the questions and respond to us.
We look forward to your prompt attention to this matter.
Sincerely,
BBB Serving Metropolitan New York, Long Island and the Mid-Hudson Region
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Attention:
I am a business owner and a victim of the Better Business Bureau Virus. On 01 15 2013 I received an email from the BBB New York indicating I had a customer complaint and I could respond by answering the questions in the attached zip file document. The signature at the end of the email seemed to be valid.
I was suspicious and quickly googled the Better Business Bureau website to see if bbb.org actually existed. Since I am used to being contacted by various business entities my suspicion was quickly gone.
So I opened the attachment and found an error window that indicated the file could not be opened and to download again. I replied to the email indicating that I could not open the attachment thinking this to be a legitimate situation.
Approximately 25 minutes went by before I noticed that I my email was attempting to download a 20 plus megabyte file shown by the outlook progress bar. This was not normal, I quickly pulled the network connection and killed outlook.
I performed a complete virus scan using your software and no virus was found -I had the latest updates.
I worked on the computer for two days, downloading antivirus software and scanning the computer with no problems or viruses found. Today at 1:30 I was running a scan with yet another virus –malware removal software and to my complete amazement in the task bar lower right was big bold letters BBB!!!
I killed the machine and I am now reloading the operating system and files. I am glad I have complete backups!!!
I cannot believe that there are individuals out there that would spend their life doing something like this to anyone. I hope that someone catches this person and they go to prison for a long time.
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This is still going around, watch out. The email attachment BBB Complaint Case.zip, which has BBB Complaint Case.exe.
Here is what the email says:
From: Better Business Bureau [mailto:Mauro_Thompson@newyork.bbb.org]
Sent: Tuesday, January 22, 2013 9:30 AM
To:
Subject: Case #81561466
Owner/Manager
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by January 23, 2013. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint (attached file), answer the questions and respond to us.
We look forward to your prompt attention to this matter.
Sincerely,
BBB Serving Metropolitan New York, Long Island and the Mid-Hudson Region
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We got one on 2/22/13.
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Just received one: 1/20/13
I setup to view the entire header and forwarded the message to bbb.org and to chicagobbb.org. Hope they can do something with it.
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Thank you for posting this. Here is the one I got today.
98488344The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position. As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct. In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by January 28, 2013. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.We encourage you to print this complaint (attached file), answer the questions and respond to us.We look forward to your prompt attention to this matter.Sincerely, BBB Serving Metropolitan New York, Long Island and the Mid-Hudson Region
298488344
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by January 28, 2013. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint (attached file), answer the questions and respond to us.
We look forward to your prompt attention to this matter.
Sincerely,
BBB Serving Metropolitan New York, Long Island and the Mid-Hudson Region
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I just got this as well. Unfortunately I clicked the link. I’m on a mac… I hope I didn’t catch any viruses or worse.
Here’s the email:
VZTEDBD5The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position. As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct. In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by January 28, 2013. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.We encourage you to print this complaint (attached file), answer the questions and respond to us.We look forward to your prompt attention to this matter.Sincerely, BBB Serving Metropolitan New York, Long Island and the Mid-Hudson Region
VZTEDBD5
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by January 28, 2013. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint (attached file), answer the questions and respond to us.
We look forward to your prompt attention to this matter.
Sincerely,
BBB Serving Metropolitan New York, Long Island and the Mid-Hudson Region
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Simply updating the string to show this scam is still alive and well. We also received one from Bill_Dunn@newyork_bbb.org. I can usually easily pick out the scams without a second thought, but this one made me – at least – pause for a minute to read more carefullly given the legitimate look, feel and scraps of plausible information in which the scam was wrapped. Keep vigilant!
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I’ve received hundreds of these over the past several months.
You can usually tell they are fake by how many you get all from different places.
Got one today from a hotmail address – c’mon that’s not even clever.
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I received one today. they are still happening…!
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I received an email this morning stating:
BBB accreditation Cancelled 83Q334Q58 coming from the email address apprised @mail.bbb.org
I am assuming it is a scam, as the link goes to intelaboratory.com/bbb.html
Do people have nothing better to do?!
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