This year, shopping for the holidays is not just about location – online vs. brick and mortar – but about how to get the best bang for your buck. And dare I say, it will also be about customer service.
Good customer service, however, is not just the responsibility of the business. It helps when a customer knows how to be a good customer.
They’re the ones who:
- Do their homework and ask questions before getting on line at the checkout.
- Practice patience – huge holiday crowds can get the best of employees as well as customers.
- Are courteous and aren’t afraid to say “Please” and “thank you.”
- Strive to solve complaints before they get blown out of proportion.
Are you a good customer?