Self-service checkout lanes are becoming a thing of the past. Massachusetts-based Big Y supermarket is the latest chain to nix the lanes, reports USA Today.
Originally implemented to speed up the checkout process, self-service lanes have actually slowed it down. Customers often get confused by barcodes, coupons, and payment methods, causing a longer checkout experience. In addition, many prefer the service provided by actual human employees.
Other grocery stores have gotten rid of their self-service checkouts as well, including Albertsons and some Kroger stores. One Kroger store in Houston replaced them with “metro style” checkouts, catering to people with smaller baskets, speeding up the checkout process.
To read the full article, visit http://www.usatoday.com/money/industries/retail/story/2011-09-15/self-service-checkout/50411994/1