A daughter of a friend of mine was taken by the locksmith scam this week. She’d locked herself out of her house and called a toll-free number, 877-291-5625, and asked what the costs would be to get her into the house. She was told that it would be a $19 fee for the locksmith to drive there and $25+ to open the door. The plus depends on the “work” that the locksmith has to perform.
She says that when the man arrived he had the door open in a minute or so and announced that the total she should pay him was $180. One hundred and eighty dollars! Can you believe that? Let’s say it was actually three minutes – that’s almost $54 a minute (not including the $19 fee) – or $3,240 an hour!
After a lot of haggling with the man, she got him down to $120, but that still is a far cry from what she was quoted.
We, at the BBB, Googled the phone number and came up with some interesting information – http://thelocksmithpolice.com/exhibits/Numbered%20Exhibits/EXHIBIT%20029%20-%20COMPLETE_DOC.pdf. This is a website put up by someone who was trying to look into locksmiths that pull this same stunt.
The BBB in Phoenix, Arizona has a report on this company – they have an F rating, as of today. They haven’t responded to most of the complaints that have been received by the BBB, from consumers with the same issues!
Upon contacting the company they said they were a mobile company, they do not have a physical address and provided an email address (which the BBB in Phoenix had and hasn’t helped them to respond to complaints).
Consumers need to do their homework first before calling a locksmith. Perhaps today (when you don’t need one) is the time to plug the number for your LOCAL locksmith into your mobile phone. Make sure the company actually has a physical location in your area. A local number is a good start, but we’ve seen those used by these companies that jack up the price as well.
What to do if you are taken?
- File a complaint with the Better Business Bureau.
- File a complaint with the Utah Division of Consumer Protection.
- Call the police if the company asks for more money than quoted, while the company is still at your home (office, car, etc.).