BBB has been receiving calls from customers about National Credit Solutions for alleged outstanding bills from Hollywood Video. Some callers have reported never receiving bills or notices from Hollywood Video. BBB Oklahoma City has an updated report on National Credit Solutions.
Consumers should note, when dealing with debt collection companies, there are obligations outlined by law governing collection practices, especially those conducted by a third party collector (as opposed to a direct employee of the firm to which money is owed). You are encouraged to seek documentation of the debt as stated by the collector.
The Fair Debt Collection Practices Act requires that debt collectors treat those who have failed to repay their creditors in a fair manner. For a complete listing of your rights as a debtor, visit the Federal Trade Commission website.