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Better Business Bureau ®
Start With Trust®
Baton Rouge, LA
Customers of P.F. Chang's Chinese Bistro and AT&T Data May Have Been Breached
June 13, 2014

Baton Rouge, LA, June 13, 2014....Customers of AT&T and P.F. Chang's Chinese are being alerted of recent data breaches.

P.F. Chang's Chinese Bistro. This national restaurant chain has confirmed that customer credit and debit card data has been stolen in a cybercrime attack. The chain first learned of the breach on June 10 and made public its warning. The restaurant chain is temporarily going to manual credit card imprinting for all P.F. Chang's restaurants in the U.S. In clarifying what manual credit card processing means, a spokesperson said “all domestic P.F. Chang's branded restaurants in the Continental U.S. will be retaining the carbon copies. P.F. Chang's is also deploying dial—up card readers to restaurants that will be plugged in via the PSTN fax line and used to process the slips."

An investigation involving the U.S. Secret Service and third—party forensics experts is underway to understand the nature and scope of the incident. For updates and answers to customers’ questions, the chain has established a dedicated public website www.pfchangs.com/security.

AT&T. Although the breach took place between April 9 and April 21, it was disclosed this week in a filing with California regulators. AT&T did not say how many customers were affected, but state law requires such disclosures if an incident affects at least 500 customers in California. AT&T says they “recently learned that three employees of one of our vendors accessed some AT&T customer accounts without proper authorization.” The company believes these individuals accessed the customer accounts as part of an effort to request codes from AT&T that are used to unlock AT&T mobile phones in the secondary mobile phone market. While inside customer accounts, those who accessed the data would have also had access to details of the time, date, duration and destination of phone calls made by customers. Thousands of smartphones are stolen across the U.S. every year and are often sent overseas because of efforts by U.S. carriers to block their use in the U.S.

BBB recommends that if you have done business with AT&T Mobility or P.F. Chang's in recent months, to be diligent in checking your credit card statements, bank statements and the national credit reporting agencies by going to www.annualcreditreport.com. If you see any unauthorized activity, report it immediately.

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