How the Scam Works:
You receive an email or a text message inviting you to complete a customer satisfaction survey. The message says all you need to do is answer a few questions, and you will receive a gift card.
The survey seems normal at first. One recent scam posing as an Amazon.com survey, asks where you shop online, how often you visit the website and how much time you spend on the Internet each day.
After you complete the survey, the site says you are now entitled to your prize. Unfortunately, the $50 gift card is "out of stock," so you are instructed to choose one of several dubious products, often something like a weight loss kit and wrinkle cream. The survey was just an elaborate hoax to promote these products.
In another version of this scam, the "customer survey" asks for personal information, such as address and credit card number. In this scam, con artists are really after information that can be used for identity theft.
How to Spot a Customer Survey Scam:
For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2015, people turned to BBB more than 172 million times for BBB Business Reviews on more than 5.3 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. The Council of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States, Canada and Mexico, as well as home to its national programs on dispute resolution, advertising review, and industry self-regulation. BBB of South Central Louisiana, Inc. has been serving the local community since 1950 and services the parishes of Ascension, Assumption, East Baton Rouge, East Feliciana, Iberville, Livingston, Pointe Coupee, St. Helena, St. James, Tangipahoa, West Baton Rouge & West Feliciana.