BBB Business Review

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BBB Accredited Business since 01/26/1990

Cox Communications

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Phone: (225) 930-2383Fax: (225) 925-1668View Additional Phone Numbers7401 Florida Boulevard, Baton RougeLA 70806

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BBB Accreditation

A BBB Accredited Business since 01/26/1990

BBB has determined that Cox Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Cox Communications' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 72 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

72 complaints closed with BBB in last 3 years | 28 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Billing / Collection Issues28
Delivery Issues1
Problems with Product / Service39
Guarantee / Warranty Issues0
Total Closed Complaints 72

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Cox Communications

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 03/01/1975Business started: 01/01/1974Business started locally: 03/15/2000
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

EBRP Department of Tax & Revenue
222 St Louis Street, Room 404
Baton Rouge, LA70802
(225) 389-3278

BBB records show a license number of 00916699 for this company, issued by EBRP Department of Tax & Revenue.

Type: City Occupational License

Contact Information
Principal: Ms Jacqui Vines (President & General Manager)Customer Contact: Mr. Robert Spears (Customer Service)Mr Robert Heintz (Customer Relations Specialist)Mr Leigh D King (Vice President Commercial Services)Mr Lewis Lemoine (Marketing Manager, Cox Business)Ms Angel Matthews (Customer Relations Specialist)Ms. Verna Offord Mr Mike Ross (Director Public Affairs)
Number of Employees

535

Business Category

Television - Cable, CATV & Satellite, Telephone Companies

Products & Services

This company offers basic cable, expanded basic cable, digital cable, & high speed internet access.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.