There is a good reason consumers, businesses and regulators respect your BBB. We have earned the trust of the marketplace by working cooperatively with all parties to reinforce good business practices and assist people in finding solutions.
Your BBB has been helping resolve disputes for over a 100 years and whether your company is a small local firm or large national corporation, we are here to share our expertise and experience with you and your customers. Your BBB is a recognized leader in the design, development and implementation of dispute resolution programs.
Our network of BBBs permit the delivery of service at convenient locations whether programs are national, regional or local. Acknowledged experts in dispute resolution direct the development and delivery of programs and employ cutting edge technology to manage programs and services.
A panel of professional arbitrators--predominantly attorneys--partner with your BBB system to provide arbitration hearings that are local and yet consistent with overall program mandates.
When you start with trust and build programs using our expertise, the dispute resolution programs do more than complement customer relations initiatives, they raise standards and showcase best practices. The programs developed for specific industries resolve individual disputes and serve as models of effective dispute resolution programs. Creative applications benefit other marketplace issues showing that self regulation is the best approach to maintaining trust between the public and business. Programs have been developed to demonstrate commitments to specific advertising standards and compliance with the management of data and information.