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          A & R Services, a division of OnSide Restoration has 1 locations, listed below.

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            Business ProfileforA & R Services, a division of OnSide Restoration

            Fire and Water Damage Restoration

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            15/4/2005
            Years in Business:
            28
            Business Started:
            28/7/1995
            Business Started Locally:
            28/7/1995
            Business Incorporated:
            28/7/1995
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Lance Buffitt, Branch Manager
            Contact Information

            Principal

            • Mr. Lance Buffitt, Branch Manager

            Customer Contact

            • Mr. Lance Buffitt, Branch Manager
            Additional Contact Information

            Fax Numbers

            • (709) 895-3470
              Primary Fax

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/09/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            During the month of January 2022 Onside Restoration Services was contracted to remove and replace the hardwood flooring in my home. During this time they damaged: - Two dining room tables - One coffee table, - Two speakers - One Microwave oven - Twice - on separate incidents (Broke the door handle, then broke the internal installation hardware They also failed to complete the kitchen baseboard replacement and also the final paint touch ups for the walls. I have had to keep initiating ongoing communications to resolve this issue. ******* **** (Project Manager) has rarely responded. Long story short, on Jun 1, 2022 I sent ******* an email proposing a settlement amount of $******** and asked to have a cheque for that amount sent to me. On or about June 12, 2022 he sent someone to my house with a cheque and a release form. The release form showed the correct amount, however the cheque was for a lesser amount (even lesser than the amount they previously acknowledged they settle on) so I did not accept the cheque and did not sign the release agreement (which wasn't signed by them anyway). I illustrated the problem to the representative and asked him to come back with a cheque for the proper amount. On June 25 I called ******* and he said he thought the cheque re-issue was taken care of and would get back to me. On August 2nd I left ******* a voice message to have the proper cheque delivered by Thursday. ******* is still not returning my calls. I leave a voice mail message every time. Your help in resolving this is very much appreciated. I am willing to take on the task of repairing all of these items and getting the rest of the work completed. I just want them to send me a bank draft for $******** Please call me at ************ to discuss. Thank you!
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            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            Better Business Bureau Serving the Atlantic Provinces

            BBB Reports On

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