BBB is warning Netflix customers to be aware of a new phishing scam that attempts to steal their sensitive personal information.
Targeted Netflix users get an email that links to a phony webpage that may resemble the real Netflix login page. If the user enters account information, the fake website will claim that the user’s account has been suspended and provide a fake customer service number. If the user calls the number, a person recommends that the user download “Netflix support software,” which is remote login software that gives the fake representative full access to the user’s computer.
Netflix has a good reputation and scammers are taking full advantage of that. Anyone using the company’s video-streaming service could fall for this scam and become a victim of identity theft.
Three key indicators show that the email involved in this scam is not actually from Netflix: First, the phone number does not belong to Netflix but to a call center in India. Second, the webpage is a pop-up. Third, the “representative” wants to log into your computer via remote software.
Here are some tips on how to avoid this scam and others like it: