Planning a family trip? Don’t plan on Benton Group Travel

  
     
October 08, 2013

BBB Serving Metro Atlanta, Athens & Northeast Georgia is issuing a warning to consumers to be extremely cautious when considering Benton Group Travel for their next vacation. 

Benton Group Travel located at 3807 Riverside Pkwy, Decatur, GA 30034-7329, states on their website “In Georgia BENTON GROUP TRAVEL is a household name for people who want the very best. Our history in Georgia makes Benton Group Travel a household name for people who want the very best. That's because our customer service is as top notch as the travel services we offer.”

Based on BBB’s complaint history with this firm, the firm’s statement on customer service seems to be contradictory.   Benton Group Travel currently has an F rating with BBB.

In our three year reporting period, BBB has received 30 complaints against Benton Group Travel. 

The company failed to respond to 13 complaints and 4 complaints were closed as unresolved.  9 complaints were closed as resolved once the BBB became involved. The remaining 4 complaints were closed as “Administratively Judged Resolved” meaning BBB found the business made good faith effort to resolve the complaints but the customers were still not satisfied with business response.

The complaints allege dissatisfaction with the company’s services, short cancellation notices of planned trips and failure to receive refunds.

The company’s Decatur address is that of a home. Their payment address of P. O. Box 370072 Decatur, GA 30037 is a mail drop we believe located at a UPS store.

This company is not a BBB Accredited Business; therefore, they are not required to respond to BBB’s request to resolve consumer complaints.  However, BBB’s mission is to work with all companies on a voluntary basis to resolve all consumer conflicts and build marketplace trust.

To view BBB’s full report on this firm, please visit http://www.bbb.org/atlanta/business-reviews/travel-agencies-and-bureaus/benton-group-travel-in-decatur-ga-4000590?language=1