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Better Business Bureau ®
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Metro Atlanta, Athens and NE Georgia
Scammers Fool eBay Sellers with Fake PayPal Emails
August 19, 2013

Using a few tricks, scammers fool sellers into shipping goods without receiving payment.
 
How the Scam Works:
 
You list an item on eBay. For this example, let's say it's a laptop. Someone purchases it, and, in addition to the official notification email you get from eBay, you also receive a message from the buyer.
 
In this email, the buyer claims he has an emergency and needs the laptop immediately. He may say it's his son or daughter's birthday gift. In other cases, the buyer claims to be in the military, and he's shipping out in a few days. The buyer may also ask you to send the item to an unconfirmed address, often in another country. You reply and agree to send the item that day... as soon as you have confirmation of payment.
 
The next email you receive appears to be from PayPal. It looks like a message confirming the buyer's payment. But before you ship the laptop, you log into your PayPal account and check the transfer history. The buyer never sent the money, and the "PayPal" email was a fraud!
 
How to Spot an eBay Buyer Scam:

• Check the buyer's profile. It's important that a buyer's profile shows positive feedback, a history of eBay use and their location. However, this isn't a guarantee that the buyer is legitimate. Scammers often hack into eBay accounts and use them to bid. Then, they request that the item be shipped to another address.

• Make sure the email is really from PayPal. Read the email carefully, and check that the "sender" address is really from an "@paypal.com" domain. Also, hover over URLs in the message to make sure they link to the real PayPal website.

• Watch out for bad grammar and misspellings. Official company emails, such as notifications from PayPal or eBay, aren't filled with typos and awkward English. Poor grammar is a sure sign the email is a fraud.

• Log into PayPal directly. Before you ship an item, always confirm payment by logging into PayPal and checking your account. Go to the URL directly. Don't use a link from the buyer's email.
 
• Contact PayPal: Think an email is a fraud? Forward it to spoof@paypal.com.

For More Information
 
To learn more about spotting fraudulent PayPal emails, check out the resources on their website. To find out more about scams, check out BBB Scam Stopper.