Stop! It's Not Us!

December 20, 2011

Third time’s a charm but we don’t think it will be the last!  BBB nationwide has been hit yet again by a phishing email scam targeting our accredited businesses, non-accredited businesses and consumers. 

Warning, do not click on any link in the body of the email!  Doing so could result in installing a virus on your computer.

Our headquarters, the Council of Better Business Bureaus, is working very closely with law enforcement agencies to determine who is behind these email scams. The last phishing scam was traced back to Nepal and the United Kingdom.

Also, a complaint from any BBB would have detailed consumer information, the geographical location of the BBB included in the email address and the spelling and grammar would be correct.

If you receive any emails that you believe are scams using BBB’s name, please sent them to the attention of Dottie Callina at

Copied below is an example of the most current phishing email scam using BBB’s name. If you have any doubt on whether the email is from a Better Business Bureau it’s best to contact the BBB rather than risk a virus.

Better Business Bureau®
Start With Trust®

RE: Case # 63115703

Dear Sirs,

The Better Business Bureau has got the above mentioned complaint from one of your associates in respect of their dealings with you.
The details of the consumer's concern are included in attached document.
Please give attention to this issue and advise us of your point of view.
Please open the A TTACHED REPORT to reply this complaint.

We look forward to your prompt reply.

Sincerely yours,

Anita Emil

Dispute Counselor
Better Business Bureau
Privacy Policy | Terms of Use | Trademarks | Find a BBB | BBB Directory
© 2011 Council of Better Business Bureaus