Are You A Leader In Marketplace Trust? If you are interested in becoming a BBB Accredited Business you must meet certain criteria listed below.
To be an Accredited Business of the Better Business Bureau Serving Metro Atlanta, Athens, and Northeast Georgia an applicant must, at a minimum:
1. Be in business in the BBB's service area for not less than one year, or such longer period of time as necessary to evaluate an applicant's record, unless:
a. the principals previously operated a similar business with an eligible record (one that qualifies for BBB accreditation) or
b. the firm is a branch of an existing Accredited Business or company that has met these standards.
2. Sign an Accreditation Application and pay the appropriate dues and fees as set by the BBB Serving Metro Atlanta, Athens & Northeast Georgia.
3. Supply background information about the company, its principals or other information deemed essential to the BBB in order for BBB to provide inquirers with factual reports that bear on the reliability of the business.
4. Fulfill all licensing and bonding requirements of applicable city, county, state and federal agencies and authorities, provide license numbers upon application for BBB Accreditation and provide periodic updates on request by the BBB.
5. Promptly respond to any and all complaints forwarded by the BBB, and make good faith efforts to resolve all such complaints in accordance with generally accepted good business practices.
6. Be free from an unsatisfactory report at the BBB in whose service area the company is headquartered.
7. Agree to, for unresolved complaints, (a) binding arbitration under BBB Rules of Arbitration (Binding) if the consumer also agrees; or (b) non-binding informal dispute resolution (IDS); or (c) pre-commitment to a dispute settlement process through a provider other than the BBB, and which the BBB determines substantially complies with BBB consumer dispute resolution criteria.
8. Comply with any decisions rendered through the BBB or approved alternative provider's binding arbitration program, or to make a good faith determination as to whether to adhere to any informal dispute settlement decisions.
9. Cooperate with the BBB in efforts to eliminate the underlying causes of patterns of customer complaints that the BBB may call to the company's attention.
10. Cooperate with the BBB's activities and efforts to promote voluntary self-regulation within the business's industry.
11. Adhere to established BBB standards of advertising and selling, including the Code of Online Business Practices for online businesses that apply for the BBBOnLine Reliability logo, and cooperate with the BBB in matters relating thereto.
12. Be free from any governmental action concerning the marketplace and its customers that demonstrates a significant failure of the company to support the principles and purposes of the BBB. Accreditation must be suspended by the BBB's board when an action is filed if the allegations suggest such a failure.
13. Refrain from using the name or logo of the BBB for commercial sales or advertising purposes in any manner not specifically authorized in writing by the BBB.
14. Support the principles and purposes of the Better Business Bureau Serving Metro Atlanta, Athens & Northeast Georgia, Inc. and not engage in any activity that reflects unfavorably on the BBB and its Accredited Businesses.