BBB Business Review
This Business is not BBB Accredited
Clear Choice USA, LLC
Find a LocationPhone: (866) 604-1999Fax: (678) 627-0420View Additional Phone Numbers2030 Powers Ferry Road, NE, Atlanta, GA 30339http://clearchoice-usa.com
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BBB Accreditation
Clear Choice USA, LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Clear Choice USA, LLC's rating include:
- 46 complaints filed against business
- Failure to respond to 39 complaints filed against business.
- Overall complaint history with BBB.
- One complaint filed against business that was not resolved.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1 |
| Delivery Issues | 4 |
| Guarantee / Warranty Issues | 12 |
| Problems with Product / Service | 29 |
| Billing / Collection Issues | 0 |
| Total Closed Complaints | 46 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Limited Liability Company
Contact Information
Principal: Mr. R. Miller (General Counsel)Mr. Ed Kalaher Mr. Tom Meeks Mr. Thomas Sangillo (Chief Operating Officer)Mr. Steven Sempell (Business Development)Number of Employees
7
Business Category
Windows, Windows - Installation & Service
Alternate Business Names
Clear Choice USA of Charlotte, NC, Clear Choice Windows, Clear Choice USAFind a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Clear Choice USA, LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Windows
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.