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Consumer Complaints

BBB Accredited Business since 03/07/2014

Dream Home Remodeling, Inc.

Phone: (678) 585-1321

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
01/29/2016Problems with Product / Service | Read Complaint Details
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Complaint
Ordered two sets of sliding doors, front door, storm door on November 20. Dream Home Remodeling stated on contract the approximate start date would be 4-6 weeks, we wrote a check for half of the cost $3630, and it was cashed the same day. Since then, there have been many excuses and we have only received (after much pushing) the front door and storm door. Dream Home Remodeling put through a credit card charge of $3500 on December 30, 2015. In total they have received $7130 for a front door and a storm door. It is now beyond 8 weeks and we can't get a response regarding a status on the sliding doors. We've called numerous times in the past 4 business days and the office assistant continually states that ***** is busy and she'll have him call back. She also tells us she knows nothing about our order. Nothing. No response. We want our money back asap.
Product_Or_Service: Entry Door, Storm Door, Sliding Doors

Desired Settlement
Dream Home Remodeling needs to return the $3630. We will work with them regarding a fair cost for the front door and storm door, but need a break down on an invoice. They do not get to keep $7130 for this. They've had the money for months with no product. Enough.

Final Consumer Response
***** from Dream Home Remodeling called and we worked out the issue. Please don't pursue this any further and we would appreciate it if you didn't "ding" Dream Home Remodeling's record on this site. If you have any questions, please call ************. Thank you,****** *****

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.