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Consumer Complaints

BBB Accredited Business since 06/01/1998

Casey Tree Experts, Inc.

Phone: (770) 498-7000Fax: (770) 972-1951

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
10/28/2013Problems with Product / Service | Read Complaint Details
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Complaint
I contacted Casey Tree Experts the second week in July and asked you if you had a licensed arborist that could provide me with a legal report about one of my trees that had been damaged (severely spiked) by my neighbors contractor. Casey Tree Experts gave me the name and phone number of *** ******* (XXX-XXX-XXXX).I talked to *** on the phone and explained what had happened to my tree and asked if he could provide a professional report about the damages to my tree. I told *** he needed to explain in the report why it is NEVER expectable to spike a healthy tree and what the long term problems that can and will occur over time. I also wanted a replacement cost for this tree. *** agreed he could provide a professional report which would reflect my needs for the sum of $150.00.On July 19,2013 *** ******* arrived at my house and looked at the damages to my tree and I told him yet again what I needed in the professional report so I could forward this to my insurance company. No pictures were taken. *** agreed to do so and said he would have the report completed within a week. A week had passed and still no report so I called *** and he said he needed to get a picture of the tree placement from ****** and would have the report ready in a few days. A few more days passed and still no report so I called *** again and he said his son was going into the army that day and was off work and the next day he was off work and would not able to finish the report until the following week.On August 1, 2013 I received an email attachment from Casey Tree Experts containing 3 VERY brief sentences about my tree and a bill for $150.00. The picture he provided me was a picture from ****** **** ********** taken in over 5 years ago in 2008 from the front of my house in the street where one couldnt determine real placement or the condition of the tree..I could get this picture myself very easily! Pictures were NOT taken of the spike marks on my tree. His state arborist license is also NOT on listed on the report. This is by no means a professional report nor did it include the information I had talked to *** about on the phone and in person. This is a pathetic excuse for the service I asked for and what you said you would provide. Please send a real licensed arborist out here immediately to fulfill your obligations and I will then pay for your service. As I told your company before time is of essence. Otherwise I will open up a dispute with the better business bureau. If for some reason you cant provide this service then you need to cancel my invoice ASAP in writing.
Product_Or_Service: Legal report about damage tree from spiking

Desired Settlement
Drop Invoice charges ASAP!

Business Response
When the customer contacted us back in early August complaining of our service. We immediately credited the invoice and payment was not expected. I will be happy to send out anotherone f our Certified Arborist if Ms. **** would like.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

09/17/2012Problems with Product / Service

Industry Comparison| Chart

Tree Service, Stump Grinding, Stump Removal & Grinding, Lawn & Tree Care, Tree Service - Pruning

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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