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Consumer Complaints

BBB Accredited Business since 06/22/2012

Atlanta Tree Professionals

Phone: (404) 644-8733

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/04/2014Problems with Product / Service | Read Complaint Details
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Complaint
Atlanta Tree Pro's damaged my fence when doing work in June 2014. I contacted them twice for a resolution, and am still waiting for a response.
In mid-June 2014, Atlanta Tree Professionals removed 2 trees and the ivy-laden limbs of a third tree hanging over my backyard. The trees were between my fence and the fence of the house behind mine. The crew came out, worked quickly and professionally, and did a fine job cleaning up.

The next day I noticed broken tops of 3 slats of my fence where the workers cut down trees. I took pictures and sent them in an email to them. The office manager, Tonya, replied saying she would get back to me.

After not hearing from them in 2 weeks, I sent a follow-up email on 7-9-14. She replied quickly saying they'd all been on vacation but were now back in the office. She assured me she would have a resolution for me. As of today, I have not heard anything.

I believe a company's reputation is based not only on the work they do, but also on the follow-up care and the handling of problems that arise. I am disappointed in Atlanta Tree Professional's dealing with this matter. It should not be my responsibility to follow up.

Desired Settlement
I'd like them to provide some compensation so that I can have the 3 broken slats of my fence repaired.

Final Consumer Response
Atlanta Tree Professionals were apologetic for not having taken care of this issue. They contacted me directly shortly after I contacted the BBB in this regard, and were prompt in sending someone out to repair the 3 slats of fence that got damaged when they were taking down some trees in my backyard.

Industry Comparison| Chart

Tree Service, Stump Grinding, Tree Care/Cutting & Stump Grinding, Tree Service - Pruning

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.