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Metro Atlanta, Athens and NE Georgia

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E Title Loan

Phone: (404) 965-1747

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Customer Complaints Summary

8 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues2
Problems with Product / Service5
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints8

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (8)BBB Closure Definitions
03/20/2014Billing / Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I took a loan out to take care of my grandma and e-title loan had me sign papers at the ******** **** I lost my job and was told that if I lost my job that E-title loan would disregard the loan and work with me to make payments But that didn't happen this company harassed me every freaking day and added interest I took out and *** dollar loan and these cricks what **** back for this car loan the car is savaged and no good but they are still calling everyday and won't negotiate a win win situation so that I can pay them off see I figure *** plus interest is about *** I need to pay but to charge me over **** dollars and to never email me my contract or send me my sign contract is highway robbery and the agents need customer service train they are rude and mean no help just want there money . The agents call me and leave an message 6 times a day I receive messages and threats everyday and this company don't share information or take note because if they did the agents would not keep calling me for payment that they refuse to work out.with me and I have moved to an entire new state and this car is and needs to be savaged for junk the head gaskets are gone and the struts are gone and the block is busted so now I'm in a no win situation because I have to let the strap metal company come pick the car up and crush it for scraps due to this company over charging and dishonesty about money rightful do to them this was the worst experience every and now my credit report will wear a bruise do to this company *** and lies
Product_Or_Service: e-title loan
Order_Number: na
Account_Number: XXXXXXXXXX

Complaint Resolution: Company cannot be located.

01/24/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Unauthorized changes to the contract or agreement

Complaint: eTitle Loan AKA Whetstone Partners, LLC. Scam!!!
I took out a title loan with etitle back in April of 2013. The loan officer had me sign a contract on a table with my initials and stated that a copy will be mailed to me. Upon receiving the copy there is a $750.00 debt cancellation fee that I never agreed to. It was NEVER mentioned during the loan presentation. I called them regarding the fraud and asked to speak to a supervisor. they claimed that the supervisor was in a meeting and I received no call. They know that if a person is taking out a title loan in the first place, they can not afford to hire a lawyer to fight their scamming practices. This company need to be stopped.

Complaint Resolution: Company cannot be located.

11/27/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Contract Complaint Issue

Complaint: the agent lied about the anount the intreset would be - Once the contracts were drawn and looked at closly it was noticed that the interest was not 18% however 258%. I canceled the loan right away. i never received any money however e title refused to give me back my title unless it was mailed in to them then back to me. i never received any funds there was no reason to keep my title. The manager ******* id XXXXXX advised me to go buy another one if i needed it right away.He also refused to transfer me to a supervisor. this place is a ripoff. pLease pay close attention to the terms because they lie over the phone.

Complaint Resolution: Company cannot be located.

09/16/2013Advertising / Sales Issues | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Advertising Complaint Issue

Complaint: Unwanted harassing calls all day long
On 9/15/2013, and several day prior to this date. E Title Loans is calling me from phone number XXX-XXX-XXXX and offering me a car loan (which I do not want). This company starts calling at 8am est, and they call every hour until 8pm. This has been ongoing for the past 4 weeks. I have not applied for any type of loan.

Complaint Resolution: Company cannot be located.

09/11/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Contract Complaint Issue

Complaint: Repo
Ihave been harrased daily with phone calls requesting payments from the above company. They repossessed my car for only $300.00. I am not well and they showed up at my front door at 10:00 pm stating that they were detectives. I did not care about my current medical issues.

Complaint Resolution: Company cannot be located.

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