BBB Business Review
BBB Accredited Business since 07/01/1987
Firestone Tire & Service
Find a Location(800) 367-3872View Additional Phone NumbersDistrict Office, 2064 Northlake Pkwy Ste A, Tucker, GA 30084-7059 Send email to Firestone Tire & Servicewww.firestonetire.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 07/01/1987
BBB has determined that Firestone Tire & Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Firestone Tire & Service's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 54 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 3 |
| Guarantee / Warranty Issues | 2 |
| Problems with Product / Service | 49 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 54 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Sole Proprietor
Contact Information
Principal: Mr. Neil Patrock (Atlanta Regional Contact)Mr. Skip Froelich (General Manager) Bill Kaiser (Manager)Mr. Rich Korda (Corporate Contact)Mr. Bill Nicholson (Atlanta Regional Contact)Mr. Dan Redding (District Manager)Number of Employees
900
Business Category
Tire Dealers, Tire Distributors & Manufacturers, Battery Supplies, Auto Services, Tire Retread & Repair, Mufflers & Exhaust Systems, Brake Service, Auto Repair & Service, Auto Inspection Stations, Shock Absorbers, Home Centers, Battery Repairing & Rebuilding
Products & Services
This company offers automotive services.
Alternate Business Names
Bridgestone Firestone North, Bridgestone Firestone North American Tir, Bridgestone Firestone Tire, Decatur Firestone, Firestone, Firestone, Firestone Auto, Firestone Complete Auto Care, Firestone Complete Auto Care, Firestone Tire & Rubber Company, Firestone Tire & Rubber Company, Expert Tire, Mark Morris Tire, GRC Tire CenterIndustry Tips
Know the Facts about Auto Service ContractsThe Hail Season is Here
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Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Firestone Tire & Service is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (770) 434-4144
- (770) 932-1926
- (770) 471-7505
- (615) 872-5000
- (678) 546-7279
- (404) 261-5821
- (770) 723-3720
- (404) 325-8802
- (770) 424-1086
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.