BBB Accredited Business since 11/07/1952
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A BBB Accredited Business since 11/07/1952
BBB has determined that AT&T meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered AT&T's rating include:
- 21962 complaints filed against business
Factors that raised AT&T's rating include:
- Length of time business has been operating.
- Response to 21962 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1354|
|Billing / Collection Issues||10944|
|Guarantee / Warranty Issues||59|
|Problems with Product / Service||9378|
|Total Closed Complaints||21962|
Contact InformationPrincipal: Mr. Randall Stephenson (Chairman/CEO)Ms. Lori Lee (President)Ms. Jennifer Strohl (Director Customer Appeals)
Number of Employees
Telephone Companies, Advertising - Directory & Guide, Publishers - Directory & Guide, Advertising - Telephone, Internet Services, Telephone Communications, Advertising - Direct Mail, Advertising - Television, Cellular Telephone Equipment & Supplies, Cellular Telephone Service & Supplies, Computers Hardware, Software & Services, Internet-Based Telephone Service, VOIP (Voice Over Internet Protocol) Sales & Service, Television - Cable, CATV & Satellite, Telephone Service - Long Distance, Telephone Pre-Paid Card Sales & Distribution, Consultants - Telecommunication, Telephone Answering Equipment & Systems, Telephone 900 Number Resellers, Teleconference Service, Telecommunications- Equipment & Suppliers, Telecommunications Equipment - Disability, Telecommunication Equipment & Systems Dealers, Telecommunication Equipment & Systems Service & Repair, Publishers - Book, Mobile Telephone Service, Mobile Telephone Equipment & Supplies, Internet Services -Advertising, Internet Selling Services, Internet Marketing Services, Internet - e-Commerce Services, Internet- Web Hosting
Products & Services
AT&T Mobility reports are maintained separately. To view our report on AT&T Mobility, please visit http://www.bbb.org/atlanta/business-reviews/cellular-telephone-service-and-supplies/atandt-mobility-and-consumer-markets-in-alpharetta-ga-1608.
AT&T Inc.'s Sterling Commerce unit complaints are directed to the Central Ohio BBB. You may view this report at http://www.bbb.org/centralohio/business-reviews/computers-software-and-services/sterling-commerce-in-dublin-oh-21003152
A T & T operates long distance services, telecommunications, and the manufacturing of telephones and computers.