BBB Accredited Business since 11/07/1952
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A BBB Accredited Business since 11/07/1952
BBB has determined that AT&T meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised AT&T's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 19685 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1322|
|Billing / Collection Issues||9428|
|Guarantee / Warranty Issues||57|
|Problems with Product / Service||8583|
|Total Closed Complaints||19623|
Customer Reviews Summary Read customer reviews
14 Customer Reviews Customer Reviews on AT&T
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||14 Customer Reviews|
Contact InformationPrincipal: Mr. Randall Stephenson (Chairman/CEO)Ms. Lori Lee (President)Ms. Jennifer Strohl (Director Customer Appeals)
Number of Employees
Telephone Companies, Telephone 900 Number Resellers, VOIP (Voice Over Internet Protocol) Sales & Service, Internet-Based Telephone Service, Television - Cable, CATV & Satellite, Telephone Service - Long Distance, Telephone Communications, Teleconference Service, Cellular Telephone Service & Supplies, Internet Services -Advertising, Internet- Web Hosting, Internet - e-Commerce Services, Internet Selling Services, Internet Marketing Services, Telecommunication Equipment & Systems Service & Repair, Internet Services, Computers Hardware, Software & Services, Consultants - Telecommunication, Advertising - Television, Advertising - Telephone, Advertising - Direct Mail, Telephone Pre-Paid Card Sales & Distribution, Telecommunication Equipment & Systems Dealers, Telephone Answering Equipment & Systems, Telecommunications- Equipment & Suppliers, Telecommunications Equipment - Disability, Mobile Telephone Service, Mobile Telephone Equipment & Supplies, Cellular Telephone Equipment & Supplies, Publishers - Directory & Guide, Publishers - Book, Advertising - Directory & Guide
Products & Services
AT&T Mobility reports are maintained separately. To view our report on AT&T Mobility, please visit http://www.bbb.org/atlanta/business-reviews/cellular-telephone-service-and-supplies/atandt-mobility-and-consumer-markets-in-alpharetta-ga-1608.
AT&T Inc.'s Sterling Commerce unit complaints are directed to the Central Ohio BBB. You may view this report at http://www.bbb.org/centralohio/business-reviews/computers-software-and-services/sterling-commerce-in-dublin-oh-21003152
A T & T operates long distance services, telecommunications, and the manufacturing of telephones and computers.