BBB Business Review
BBB Accredited Business since 11/07/1952
AT&T (Headquarters)
Find a Location(800) 288-2020View Additional Phone Numbers575 Morosgo Dr NE Rm 14f67, Atlanta, GA 30324-3300 Send email to AT&Twww.att.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 11/07/1952
BBB has determined that AT&T meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
214 of 405 Locations are BBB Accredited
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered AT&T's rating include:
- 21485 complaints filed against business
Factors that raised AT&T's rating include:
- Length of time business has been operating.
- Response to 21485 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 813 |
| Billing / Collection Issues | 7273 |
| Delivery Issues | 97 |
| Guarantee / Warranty Issues | 24 |
| Problems with Product / Service | 13270 |
| Total Closed Complaints | 21477 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Principal: Mr. Randall Stephenson (Chairman/CEO)Mr. Mark Keiffer (President)Ms. Brenda Wilson (Executive Director Customer Appeal)Number of Employees
309050
Business Category
Telephone Companies, Telephone 900 Number Resellers, VOIP (Voice Over Internet Protocol) Sales & Service, Internet-Based Telephone Service, Television - Cable, CATV & Satellite, Telephone Service - Long Distance, Telephone Communications, Teleconference Service, Cellular Telephone Service & Supplies, Telephone Communications Consultants, Internet Services -Advertising, Internet- Web Hosting, Internet - e-Commerce Services, Internet Selling Services, Internet Marketing Services, Telecommunication Equipment & Systems Service & Repair, Internet Services, Computers Software & Services, Advertising - Television, Advertising - Telephone, Advertising - Direct Mail, Telephone Pre-Paid Card Sales & Distribution, Telecommunication Equipment & Systems Dealers, Telephone Answering Equipment & Systems, Telecommunications- Equipment & Suppliers, Telecommunications Equipment - Disability, Mobile Telephone Service, Mobile Telephone Equipment & Supplies, Cellular Telephone Equipment & Supplies, Publishers - Directory & Guide, Publishers - Book, Advertising - Directory & Guide
Products & Services
AT&T Mobility reports are maintained separately. To view our report on AT&T Mobility, please visit http://www.bbb.org/atlanta/business-reviews/cellular-telephone-service-and-supplies/atandt-mobility-and-consumer-markets-in-alpharetta-ga-1608.
AT&T Advertising Solutions (Yellow Pages) complaints are directed to the St. Louis BBB. You may view this report at http://www.bbb.org/stlouis/business-reviews/publishers-directory-and-guide/a-t-and-t-advertising-solutions-in-saint-louis-mo-310014449.
AT&T Inc.'s Sterling Commerce unit complaints are directed to the Central Ohio BBB. You may view this report at http://www.bbb.org/centralohio/business-reviews/computers-software-and-services/sterling-commerce-in-dublin-oh-21003152
A T & T operates long distance services, telecommunications, and the manufacturing of telephones and computers.
Alternate Business Names
ATT PO Box 5025 Carol Stream IL 60197, Bell South, Bellsouth Long Distance, Bellsouth Telecommunications, Inc., Bellsouth Corporation, BellSouth Telecommunications, Advanced Solutions, Inc., Ameritech, ASI, A T & T Home Entertainment, A T & T Internet Services, A T & T Knowledge Ventures, A T & T Long Distance, A T & T Management Services, A T & T Messaging, A T & T Operations, A T & T Services, A T & T Telephone, A T & T U-verse, A T & T Uverse, A T & T Video Services, A T & T Advanced Solutions, Inc., A T & T Business Internet Service, A T & T CallVantage, A T & T Corp., A T & T, Inc., AT&T Long Distance, AT&T Long Distance Service, AT&T Video Services, Bell South Business Systems, Bellsouth Communication Systems, Bell South Communications, AT&T Worldnet, Bell South Entertainment, BellSouth Business Systems, BellSouth Wireless Data, Dobson Communications, Pacific Bell, Pacific Bell DSL Services, Pacific Bell Telephone, Pacific Telesis, Pacific Telsis Group, Prodigy, S B C, S B C Communications, S B C Telephone Company, S B C - Southwestern Bell, S B C Ameritech, S B C Long Distance, S B C Operations, S B C Paging Services, SNET, SNET America, South Central Bell, Southern Bell, Southern New England Telecommunications, Southern New England Telephone, Southwestern Bell, Southwestern Bell Corp, Southwestern Bell Internet, Southwestern Bell Long Distance, Southwestern Bell Repair Center, Southwestern Bell Telecom, Southwestern Bell Telephone, Southwestern Bell Video Service, Woodbury Telephone, Worldnet, Bellsouth Equipment Maintenance, AT&T CommunicationsBBB Program Participation
This company participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
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Find a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*AT&T is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (800) 422-0499
- (800) 924-1000
- (800) 288-2747
- (800) 888-7600
- (800) 222-0300
- (800) 244-4444
- (210) 821-4105
- (800) 403-3302
- ( 80) 028-8202
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Telephone Companies
Advertising Online - Before You Start, Get to Know the Ground RulesBBB Alerts Businesses to Beware of Voice Mail Hackers
Beware of Fraudulent International Phone Calls
Business Travelers Beware: Free Wi-Fi Scam Strikes at Airports
Cellular Service Plans
Changing Wireless Carriers? You Can Now Keep the Same Number
Choosing a Web Hosting Service for your Business Web Site
Computer Software Piracy
Counterfeit Coupons Offer No Savings
Counterfeit Software Offers Flooding E-mail Inboxes
Does Your Business Play "Software Piracy Roulette?"
For Businesses, Holiday Season is a Great Time to Shop Your Own Advertisement
Has Your Computer Modem Been Hijacked?
HDTV Brings New Meaning to TV Watching
Hold the Phone! Do Not Call!
Internet Scams Bad for Business
Keep Those Customers Coming Back!
Latest Telemarketing Pitches That Dont Ring True
Online Auctions
Phone Leasing
Phony Invoices Target Domain Name Holders
Predictive Dialing: Whats Behind the Hang-Ups?
Prepaid Cell Phone Services
Dont Get Taken to the Bank - Protect Your ATM and Debit Cards
Protecting Your Long Distance Service
Protecting your wireless network from hackers
Purchasing a Car Online
How To Reduce the Amount of Spam You Receive
Returning Merchandise Purchased Online
Shop with Speed And Ease On the Internet, But Be Cyber-Savvy!
Shopping Safely Online
Some Scam Artists Target Businesses
Telemarketing Schemes and Scams
The BBB System: Major Programs
Tips for Choosing a Cell Phone Service
Tips for keeping your cell phone safe from hackers and thieves
Tips on Debit and Check Cards
Truth about Cell Phones and the Do Not Call Registry
What You Should Do About Unsolicited Commercial E-mail
Vanity Pitches - Don.t Believe the Hype!
Vishing is the New Phishing
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.