BBB Business Review

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BBB Accredited Business since 11/07/1952

AT&T (Headquarters)

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(800) 288-2020View Additional Phone Numbers575 Morosgo Dr NE Rm 14f67, AtlantaGA 30324-3300 Send email to AT&TView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 11/07/1952

BBB has determined that AT&T meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised AT&T's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 19708 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

19695 complaints closed with BBB in last 3 years | 6400 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1406
Billing / Collection Issues9338
Delivery Issues256
Guarantee / Warranty Issues57
Other2
Problems with Product / Service8636
Total Closed Complaints 19695

Customer Reviews Summary Read customer reviews

21 Customer Reviews Customer Reviews on AT&T

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 20
Total Customer Reviews 21 Customer Reviews

Additional Information

top
BBB file opened: 11/01/1952Business started: 03/01/1885
Contact Information
Principal: Mr. Randall Stephenson (Chairman/CEO)Ms. Lori Lee (President)Ms. Jennifer Strohl (Director Customer Appeals)
Number of Employees

309050

Business Category

Telephone Companies, Telephone 900 Number Resellers, VOIP (Voice Over Internet Protocol) Sales & Service, Internet-Based Telephone Service, Television - Cable, CATV & Satellite, Telephone Service - Long Distance, Telephone Communications, Teleconference Service, Cellular Telephone Service & Supplies, Internet Services -Advertising, Internet- Web Hosting, Internet - e-Commerce Services, Internet Selling Services, Internet Marketing Services, Telecommunication Equipment & Systems Service & Repair, Internet Services, Computers Hardware, Software & Services, Consultants - Telecommunication, Advertising - Television, Advertising - Telephone, Advertising - Direct Mail, Telephone Pre-Paid Card Sales & Distribution, Telecommunication Equipment & Systems Dealers, Telephone Answering Equipment & Systems, Telecommunications- Equipment & Suppliers, Telecommunications Equipment - Disability, Mobile Telephone Service, Mobile Telephone Equipment & Supplies, Cellular Telephone Equipment & Supplies, Publishers - Directory & Guide, Publishers - Book, Advertising - Directory & Guide

Products & Services

AT&T Mobility reports are maintained separately. To view our report on AT&T Mobility, please visit http://www.bbb.org/atlanta/business-reviews/cellular-telephone-service-and-supplies/atandt-mobility-and-consumer-markets-in-alpharetta-ga-1608.

AT&T Inc.'s Sterling Commerce unit complaints are directed to the Central Ohio BBB. You may view this report at http://www.bbb.org/centralohio/business-reviews/computers-software-and-services/sterling-commerce-in-dublin-oh-21003152

A T & T operates long distance services, telecommunications, and the manufacturing of telephones and computers.

Alternate Business Names
ATT PO Box 5025 Carol Stream IL 60197, Bell South, Bellsouth Long Distance, Bellsouth Telecommunications, Inc., Bellsouth Corporation, BellSouth Telecommunications, Advanced Solutions, Inc., Ameritech, ASI, A T & T Home Entertainment, A T & T Internet Services, A T & T Knowledge Ventures, A T & T Long Distance, A T & T Management Services, A T & T Messaging, A T & T Operations, A T & T Services, A T & T Telephone, A T & T U-verse, A T & T Uverse, A T & T Video Services, A T & T Advanced Solutions, Inc., A T & T Business Internet Service, A T & T CallVantage, A T & T Corp., A T & T, Inc., AT&T Long Distance, AT&T Long Distance Service, AT&T Video Services, Bell South Business Systems, Bellsouth Communication Systems, Bell South Communications, AT&T Worldnet, Bell South Entertainment, BellSouth Business Systems, BellSouth Wireless Data, Dobson Communications, Pacific Bell, Pacific Bell DSL Services, Pacific Bell Telephone, Pacific Telesis, Pacific Telsis Group, Prodigy, S B C, S B C Communications, S B C Telephone Company, S B C - Southwestern Bell, S B C Ameritech, S B C Long Distance, S B C Operations, S B C Paging Services, SNET, SNET America, South Central Bell, Southern Bell, Southern New England Telecommunications, Southern New England Telephone, Southwestern Bell, Southwestern Bell Corp, Southwestern Bell Internet, Southwestern Bell Long Distance, Southwestern Bell Repair Center, Southwestern Bell Telecom, Southwestern Bell Telephone, Southwestern Bell Video Service, Woodbury Telephone, Worldnet, Bellsouth Equipment Maintenance, AT&T Communications, Teleport Communications Group

Customer Review Rating plus BBB Rating Summary

AT&T has received 3.71 out of 5 stars based on 21 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.