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Find a Location

Absolute Pool & Spa Care has 1 locations, listed below.

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    Business ProfileforAbsolute Pool & Spa Care

    Pool Service

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    3415 Hutchinson Rd STE C, Cumming, GA 30040-5905
    BBB File Opened:
    8/19/2003
    Years in Business:
    23
    Business Started:
    3/15/2001
    Type of Entity:
    Corporation
    Alternate Business Name
    • Absolute Pool & Spa Care Inc
    Business Management
    • Mark Thompson, President
    Contact Information

    Principal

    • Mark Thompson, President

    Customer Contact

    • Mark Thompson, President
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/29/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Contacted Absolute ********* originally in December 2022 to service our pool and make sure everything was working properly. make sure everything was working properly. The company sent **** and he came out for the service. I paid $166 for the service. When he was done, he gave me his cell phone number and told me if we ever needed anything I could call him directly and he would charge less during his off hours rather than going through the company.Just a couple weeks later in January, we started having additional problems with the pool equipment. I called **** he came back out and said they were unrelated to the first service call and charged me $250 and asked me to pay via Venmo. Another week or so went by and we started to have more of the same issues and problems with the equipment and automation. **** came back out and charged me $100 via Venmo for the trip. After another month, same problems recurred and he charged me another $250. Between the original charge of $166 and the $600 additional charges to **** i have paid over $700 for service that is still not right. I have left two voicemails for the company and multiple text messages to **** to have my pool fixed and now they have stopped responding. I would highly recommend anyone in the greater North Atlanta area NOT USE ABSOLUTE POOL CARE. These issues should have all been covered under the first or second trip and they definitely took advantage of me and the situation.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Atlanta & NE Georgia

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