I attended this college at night, because of doing contract work during the day. I expressed my concern about the externship only being accessible during day hours. I spoke with the program director Mr. **** and he stated: well it was in the requirements, and it has to be done in order to receive your degree. My contracts consist of being available during the day, which is how I provide for my family. I also spoke with Mr. *******, and still hit a brick wall. Going to school at night basically means you have things to take care of during the day. Now that I have cancelled contracts, my kids and I are homeless now. This school has made several threats to drop me from the program, instead of trying to help complete the program. I have paid to much money into this school ad time. But none of that matters except the externship only during the day. Now if you have day and evening classes,then you should have day and evening exterships. My kids and I are forced to move because I can't pay my rent or my bills. I expressed this several times to all parties and all they seem to worry about is 90 free hours during the day. So this school basically saying that if you are a night study, you have to quit you day obligations, not making a living for your family, and live on the streets just to complete externship during the day. This is frustration to uproot my family, possibly live in a shelter if there is room or a waiting list. Or be forced to live in a car. All because the school only caters to the day classes, and leave the night classes in a bind. I took Information Security at night and completed my classes with a 3.89GPA.But the school is not worried about the night students at all. But they can make harassing phone calls everyday of the week like bill collectors. But worse. I still haven't been assigned a voucher for taking my A+ certification on top of all this, and I have several attempts to take.
Being able to acquire evening hours for the externship for evening students. My certification voucher which is stated in the contract.They haven't fulfilled their end on that. Give me my Associates Degree, for making me lose my place of residence. Having me become homeless in the process. Also, assist with housing for my kids and I for causing me to lose money to pay rent and bill.
Trade Practice Specialist
Better Business Bureau
RE: Case # ********: ******** ********
Dear Ms. ******:
Ms. ******** is currently an evening student in our Computer and Network Support Technician program. She originally started in our day program on October 1, 2012 and later transferred to our evening program on January 19, 2013.
Ms. ******** indicates in her complaint that she expressed the need to have an externship during the evening hours. Externships are a requirement of the program, and as noted on page 10 of the catalog Ms. ******** received upon enrollment "The Information Technology externship is a full-time commitment of 90 hours at 30 hours per week for 3 weeks. Externship hours are daytime hours for both day and evening programs. All weeks exclude holidays, course changes days and make-up hours for absences during externship. Actual times are set by the externship sites. Students are responsible for transportation to and from the extern site, as well as meals." However, we do encourage our students to find their own sites.
********, is currently assigned an externship site at ITProact where she has completed approximately 60% of her required hours. She states that she completed her classes with a GPA of 3.89, and feels she should just receive her degree. The externship is a part of the education process in which Ms. ******** has not yet complete, and therefore we cannot just grant her a degree.
Ms. ******** has had several conversations with multiple directors at the campus, for which we have all tried to accommodate her. The attendance policy applies to both groups of students, those that are in the campus and those out on externship. Ms. ******** only attends her site once a week.
The college does care about its evening students which is a significant portion of our total school population. We do our very best to make the same opportunities available to our evening students as we do for our day students. Ms. ******** made reference to the school making threats to drop or withdraw her from the program. These are not threats, when a student is in danger of being withdrawn from class; we will do our best to reach out to the student to be sure they are aware of their situation. This is even more important when we have not received the necessary attendance documents for students on extern. Students are required to submit their time to the campus on a weekly basis.
Lastly, Ms. ******** was provided with a study guide for the A+ Certification however she never followed up with her instructor. The voucher is available for Ms. ******** at any time she would like to sit for her certification. We will continue to look for evening opportunities for Ms. ******** and other students.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't agree with this at all. I am a night student regardless how I started out. I have spoken with several people about the situation and nothing is being done about it. Currently, my kids and I are homeless because the school is not willing to do what's needed for the night students. An externship doesn't mean not work to provide for your family. I have three kids and a grandchild to support. This school is saying they are trying to help, which in fact is a lie. Calling and making threats about withdrawal or dropping is the norm for them. On top of that, it's about 4 different people calling every week. Mr. ******* did not mention that my externship started 2 weeks late, and had me in a graduation ceremony when I was not even starting my externship. This school is so full of bull. The staff is only concerned with enrollment. I will make it my business to let people know this school is high priced for the basic education for any program. I did ask for my voucher, and was never contacted as to when it could be taken. Mr. ****** is going to stand by his staff seen if they are wrong. Then why would I find a place and for them to try and make a connection. They helped me on the street and then want to speak jargon about how things started. Going to school at night means things are being done during the day. They need to find something for the evening, instead of trying to say you better do this or you will be dropped. So what I'm basically hearing is the school is going to take my money, time, and means of work so they can look good. Provide an evening externship and stop harassing me. No job, means no money. No money, means can't put gas in the car.
Final Business Response
Ms. ******** and I met in person on November 4th. Ms. ******** is currently trying to firm a schedule that works for her family and work life. Ms. ******** agreed to reach out to myself and our Director of Education once she had a better idea of what her schedule was going to look like. Once we hear back from Ms. ********, we will work with her to complete the remaining hours of her externship.