I called Brown college inquiring about applying for the Spring program, Ms. ***** told me that Friday Dec.20,2013 was the last day I could enroll and a $50.00 application fee was required. I informed the admissions rep. that I was on a fixed income and my pay would not post until Dec.31,2013, I also explained I had to meet a deadline to use my VRAP military education benefits before it expired and that my FASFA benefits had been applied for back in Sept.2013; she told me to come in to enroll before 3:00 p.m. Dec.20,2013 and that she would hold my check until Dec.31, 2013. I went to apply at 2:00, I wrote/gave a check for $50.00, took a grammar and typing test, was handed a package then escorted outside. Once I returned home and went through my package; it did not include documents of my applying, no receipt, no student i.d., no schedule, NOTHING except a brochure about the college. I contacted VA and learned the school did not have me enrolled as a student. I contacted the school and learned I was not in the system. I called MS. *****, she refused to answer, then my check was prematurely deposited on Dec.30, (insufficient funds) and it was redeposited Dec.31.2013 where it cleared.They never enrolled me into the school, they just took my money!
Product_Or_Service: admissions to college
I request my $50.00 application fee returned plus $30.00 bounced check fee and $25.00 for other charges applied to my account because of her DELIBERATELY SUBMITTING MY CHECK PREMATURELY.
Brown College of Court Reporting has carefully reviewed the customer's complaint by reading the prospective students concerns, reviewing the file, reviewing employee notes in our database, and talking with the involved employees (Director of Admissions and Admissions Representative).
The customer arrived for her appointment late on Friday 12/20/13 (close to the end of our business day, 3pm) and expressed her urgency in applying for the program. She was walked through the process by the admissions representative and chose to submit an application fee via a check that was not postdated. The admissions representative did not understand that the customer expected her to hold the check for over one week. It is important to note that the college is not in the practice of holding checks and would typically ask that a student submit their application at a time when they can pay the fee.
The customer applied at the very end of our business day on Friday and called early Monday a.m. (approx.. 8:30am) to complain to our Director of Admissions (DOA) that she was not "enrolled". This is basically true because her application had not been processed since our registrar's office did not receive the application until Monday morning. However, the DOA assured the student that her application would be processed for the winter term, beginning Jan. 6th and, after finalizing the call, promptly submitted the application and emailed a receipt dated 12/23/13(the admissions representative working with the customer on Friday was not in the office, yet). In addition, per the students complaint, there was no class schedule given, student ID generated, or acknowledgement to the VA between Friday afternoon and Monday morning because the college does not operate during weekend hours. The information being requested by the student (schedule, ID, etc.) would have been generated beginning on Monday when the application was officially submitted and the student accepted. I have records in our database that show our financial aid advisor left the customer a message on Monday to discuss tuition payment expectations. So, the college was following our normal application process for this student and eagerly preparing for the January start. This was not, as claimed, an intentional effort by the college to create any hardship for the student. We are a small college that prides itself on building a good rapport with our students from the very first meeting. From what I can determine, it was clearly understood during both conversations (admissions representative and director of admissions) and, from the date on the customer's check, that the she wanted her application to be processed (this includes the fee). I do not want the customer to be out the fee if she truly is not interested in attending our college, therefore, I will initiate a refund of the customers application fee of $50 and the bounced fee of $30 this week.