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BBB Business Review

This Business is not BBB Accredited

Red Oak Sanitation, Inc.

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Phone: (678) 455-7819Fax: (770) 536-3288View Additional Phone Numbers2 Ruby St, Gainesville, GA 30501-6540View Additional Web Addresses

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BBB Accreditation

Red Oak Sanitation, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Red Oak Sanitation, Inc.'s rating include:

  • 32 complaints filed against business

Factors that raised Red Oak Sanitation, Inc.'s rating include:

  • Length of time business has been operating.
  • Response to 32 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

32 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues1
Problems with Product / Service30
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 32

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    ATLANTA, GA - Former customers of Red Oak Sanitation, Inc. who live in unincorporated Gwinnett County may be due a refund from the company. The refunds will be paid as part of an agreement reached by the company with the Governor's Office of Consumer Protection (OCP).

    Please be advised, an Assurance of Voluntary Compliance is not considered an admission of guilt or a violation of Georgia law. It is used for settlement purposes only. FOr more information relating to this action, please contact the following agency;

    Georgia's Office of Consumer Protection
    2 Marting Luther King Jr. Drive Suite 356
    Atlanta, Georgia 30334-9077

    When Red Oak Sanitation's authority to provide waste collection services to residents of unincorporated Gwinnett County was revoked by The Gwinnett County Board of Commissioners in July 2010, those residents were entitled to have their trash bins collected and receive a refund of their $25 or $50 deposit. However, an OCP investigation revealed that the company failed to refund those deposits in a timely manner and that it had made no effort to develop a plan for the timely collection of trash bins or the return of the refundable deposits.

    At the conclusion of this investigation, Red Oak Sanitation, Inc. entered into a settlement with OCP, under the terms of which the company is setting up a trust account for customers who have not received refunds of their deposits. The company returned almost $60,000 to consumers during the course of the investigation.

    Residents of unincorporated Gwinnett County who paid a security deposit to Red Oak Sanitation for their trash bins may be entitled to a refund. If you believe you are due a refund, please contact Red Oak Sanitation directly at 678-455-7819.

    For more information, contact Bill Cloud, Governor's Office of Consumer Protection, at 404-656-3790.


    What government actions does BBB report on?

  • Advertising Review

    BBB has nothing to report concerning Red Oak Sanitation, Inc.'s advertising at this time.

    What is BBB Advertising Review?

Additional Information

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BBB file opened: 08/26/2005Business started: 03/01/2001
Type of Entity

Corporation

Incorporated: March 2001, GA

Contact Information
Principal: Mr. Marlon Luce (President)Ms. Cheryl Luce (Vice President)
Number of Employees

50

Business Category

Rubbish & Garbage Removal

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