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Consumer Complaints

BBB Accredited Business since 01/15/2010

ImproveIt! of Atlanta, LLC

Phone: (770) 612-5635

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
01/15/2014Problems with Product / Service
07/28/2014Problems with Product / Service | Read Complaint Details
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Complaint
HAIL DAMAGED ON 3/18/2013,ALLSTATE CAME ON 8/21/2013,IMPROVE IT OF ATLANTA CAME OUT ON 9/28/2013 AND TALKED WITH **** ****** ,ABOUT WHAT NEEDED TOO BE REPAIRED.IMPROVE OF ATLANTA CAME OUT AND PUT ROOF ON HOUSE,LATER MR ****** SEE WATER IN CEILING,WALLS STAINS,LEAKS IN BED ROOM ,CAN NOT GET IMPROVE OF ATLANTA TOO COME OUT AND REPAIR DAMAGED THAT WAS CAUSED BY REPAIRS CAUSED BY THERE WORKERS, I NEED THEM TO COME OUT AND REPAIR THE LEAK IN MY BED ROOM, LIVING ROOM AND STAINS THEY CAUSED,WAS TOLDED ANY PROBLEMS WOULD BE HANDLED WHIT NO HASSLE,WILL NOT COME OUT AND DO REPAIRS ALSO SOME SIGNED MR ****** NAME ON INSURE FORMS , BUG GOING INTO HOUSE FROM REPAIRS.
Order_Number: **********

Desired Settlement
REPAIR LEAK IN ROOF IN BED ROOM TREAT STAINS AND PAINT AREA AFFECTED.REPAIR LEAK AT CHIMNEY AREA WALL STAINS BE REPAIRED AND PAINTED, REPAIR AREA WHERE BUG AR GETTING IN HOUSE TWO AREAS IF NOT BE HANDLED IN SMALL CLAIMS COURT AND A REPORT TOO NRCA.COM

Business Response
Upon receipt of the BBB email on July 16, 2014, Owner ****** ******** contacted the homeowner and set up a meeting on Thursday July 17, 2014.

When we arrived the homeowner walked us around the property to show us all the areas that needed to be addressed.

We inspected all areas of concerns and completed to the homeowners satisfaction. During our conversation it was uncovered that there was miscommunication and interpretation with an Improve IT! of Atlanta employee that led to the complaint.

The homeowner was instructed to call owner ****** ******** directly if there are any issues in the future and that the labor warranty is for five years as stated on our agreement.

10/29/2015Problems with Product / Service

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.